> Markdown version of [/jobs/ext/344215-2nd-line-it-engineer](https://www.wearedevelopers.com/jobs/ext/344215-2nd-line-it-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 2nd Line IT Engineer - **Company:** Cube 6 IT - **Location:** Wakes Colne, UK - **Experience:** Experienced - **Salary:** £30,000.0 - £36,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, VoIP, Server Clustering, Domain Name System (DNS), Microsoft Exchange Server, VMware Servers, Hyper-V, Network Troubleshooting, Microsoft Office, Microsoft SQL Server, Windows Servers, Windows PowerShell, Remote Desktop Services, Server Virtualization, Virtual Local Area Networks, Web Hosting Services, Backup and Restore, Office365, Sonicwall, Firewalls (Computer Science), Information Technology, Patch Management, Fortinet, Hardware Infrastructure - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=90c7ab7c8927a0f4 ## About the Role Do you have a valid Driving License license?, Do you have experience in Windows?, We're looking for an experienced 2nd Line Support Engineer with a background with a Managed Service Provider (MSP). While MSP experience is a plus, what truly matters to us is your ability to thrive in a dynamic, customer-centric environment. We're seeking individuals with excellent technical prowess and communication skills. Your ability to articulate complex technical concepts in a clear and concise manner is paramount. Coupled with your technical expertise, your strong customer service skills and can-do attitude will set you apart. In our fast-paced world, the ability to remain calm and patient under pressure is invaluable. If you have previous experience in a service desk role, whether in a service provider or corporate environment, and possess a proven track record in IT support and installation, we want to hear from you. Experience Essential - Office365 Administration - Ticket management, ownership and escalation - Configuration, migration, and installation of Windows Server 2008 to 2022 - Hyper-V virtual server configuration, migration, and installation - Switching and VLAN configuration - Windows Remote Desktop Services - Active Directory Administration - Windows 7/8/10/11 operating systems - Microsoft Azure, AWS Cloud Administration Desirable - Experience with SonicWALL and Fortinet Firewalls - HP Server clustering and replication configuration - MS SQL Server migrations and installations - MS Exchange Server Inc. migrations to Office 365 - Advanced Office 365 Support including PowerShell experience - Cisco Meraki and Ubiquiti Wireless deployments - Hyper-V / VMware Server experience - Gamma VoIP and 3cx SIP Phone systems experience - Leased Line, Fibre, and Broadband Installations - Cat5/6 Cabling and Cab builds - Web hosting, domain name, and DNS management, * Technical support: 2 years (required) * Customer service: 2 years (preferred) Licence/Certification: * UK Driving License (required) ## Description As a Second Line IT Technician at our Managed Service Provider (MSP), you'll play a crucial role in providing technical support and solutions to our clients. Your responsibilities will include but limited to: - Investigating and resolving complex IT issues that couldn't be resolved by the first line support team. This may involve troubleshooting hardware and software problems, network issues, and system failures. - Implementing solutions: Working closely with our clients to implement effective solutions to their IT challenges. Including deploying software updates, configuring systems, and installing hardware components. - Performing proactive maintenance: You'll conduct regular maintenance tasks to ensure the stability and security of our clients' IT environments. This may involve patch management, antivirus updates, and system backups. - You'll offer technical guidance and advice to both clients and colleagues, helping them understand complex IT concepts and make informed decisions. - Documentation and reporting: You'll maintain accurate documentation of all technical issues and solutions, as well as provide regular reports to management on the status of ongoing projects and support tickets. - Continuous learning: You'll stay updated on the latest technologies and best practices in the IT industry, continuously enhancing your skills and knowledge to better serve our clients. - Overall, as a Second Line IT Technician, you'll be instrumental in ensuring the smooth operation of our clients' IT systems and providing them with exceptional technical support and service. ## Related Videos - [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)