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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** Evercommerce (nasdaq: Evcm) - **Location:** Denver, CO, United States (Remote available) - **Experience:** Starter - **Salary:** $41,600.0 - $43,680.0 - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Software as a Service, Mobile Application Software - **Published:** September 26, 2026 - **Apply:** https://www.builtincolorado.com/job/everhealth-technical-support-specialist-remote-us/11372769?handler=ApplyRedirect ## About the Role * 1+ years of experience in a customer-facing, customer support, or technical support role. * Excellent troubleshooting and analytical skills. * Strong verbal and written communication skills. * Ability to explain technical concepts to non-technical users. * Strong organizational and time management skills. * Ability to prioritize work in a fast-paced environment. * Exceptional customer service skills with a strong sense of empathy. * Ability to learn new technologies quickly. * Comfortable working independently in a remote environment while collaborating with a global team. Preferred: * 1+ years of technical support experience. * Experience supporting SaaS applications. * Experience working in a healthcare environment, including EHR, Practice Management, Billing, or Revenue Cycle Management solutions. * Familiarity with healthcare workflows such as scheduling, eligibility, claims, payments, and patient records., Leads revenue recognition, billing, accounts receivable, collections, audit readiness, and financial control operations. Ensures ASC 606 and GAAP compliance, manages billing platforms and ERP integrations, drives automation and AI adoption, develops scalable processes, partners cross-functionally, reports financial metrics, and supervises accounting staff. Requires extensive revenue accounting and billing experience in SaaS or software, management expertise, and strong technical accounting knowledge. Top Skills: Ai-Enabled Accounting Automation ToolsBilling PlatformsErp SystemsExcelMicrosoft OutlookMicrosoft WordNetSuiteOracleSAP ## Description Remote Hiring Remotely in US 20-21 Hourly Junior Remote Hiring Remotely in US 20-21 Hourly Junior Provides remote technical support for EverHealth SaaS healthcare applications through phone, chat, email, and customer portals. Diagnoses application, workflow, and configuration issues; documents troubleshooting; escalates complex cases; collaborates with Product, Engineering, Billing, and other teams; maintains knowledge-base content; and meets customer satisfaction, quality, productivity, and SLA goals. The summary above was generated by AI, We are seeking a customer-focused Technical Support Specialist to support our EverHealth suite of healthcare applications. Our mission is to build technology that enables medical practices of all sizes to deliver more informed, personalized, interactive, and efficient patient care. Our platform is used by thousands of healthcare providers and millions of patients across the country. We are passionate about innovation and committed to our philosophy of "More time with patients, less time doing paperwork." As a Technical Support Specialist, you will serve as a trusted partner to our customers by delivering exceptional technical support and guidance across our SaaS healthcare solutions. You will troubleshoot application issues, consult on best practices and workflows, and provide a world-class customer experience through phone, chat, email, and our customer portal., * Provide exceptional support to customers via phone, chat, email, and customer portal. * Diagnose, troubleshoot, and resolve application, workflow, and configuration issues. * Serve as a trusted advisor by helping customers maximize the functionality of our solutions. * Escalate complex issues to the appropriate internal teams while providing complete documentation. * Collaborate cross-functionally with Product, Engineering, Billing, and other internal departments to resolve customer issues. * Document all customer interactions and troubleshooting steps accurately and thoroughly. * Represent the voice of the customer by providing feedback that helps improve our products and services. * Identify opportunities to improve support processes and customer experience. * Utilize internal knowledge bases and support tools to research and resolve issues. * Demonstrate empathy, professionalism, and strong communication during every customer interaction. * Contribute to the development and maintenance of internal knowledge base articles. * Meet or exceed departmental performance metrics, including customer satisfaction, quality, productivity, and SLA goals. * Continuously expand product knowledge and stay current on new features and enhancements., Leads complex, multi-workstream product initiatives as a principal Product Owner. Owns product vision, strategy, backlog integrity, prioritization, and Scrum team alignment. Coordinates Product, Engineering, Design, Delivery, and other stakeholders; improves execution discipline, transparency, and outcome tracking. Stabilizes programs with fragmented ownership or elevated delivery risk while ensuring customer and business requirements are addressed. Requires substantial Product Owner or Senior Product Manager experience, preferably in payments or financial services., Leads revenue recognition, billing, accounts receivable, collections, audit readiness, and financial controls. Owns ASC 606 compliance, billing systems, process automation, AI-enabled accounting improvements, reporting, and cross-functional alignment. Manages and mentors the accounting team while supporting scalable revenue operations and public-company readiness. Top Skills: Ai-Enabled Automation ToolsAsc 606GaapExcelMicrosoft OutlookMicrosoft WordNetSuiteOracleSAP What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [Outsmarting the System: What Game Cheaters Can Teach Us About Cyber Security](https://www.wearedevelopers.com/videos/1396-outsmarting-the-system-what-game-cheaters-can-teach-us-about-cyber-security) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [WeAreDevelopers LIVE: Scammer Payback with Python, Grok Goes Unhinged, The Future of Chromium and mo](https://www.wearedevelopers.com/videos/1288-wearedevelopers-live-scammer-payback-with-python-grok-goes-unhinged-the-future-of-chromium-and-mo) - [Rethinking Customer Experience in the Age of AI](https://www.wearedevelopers.com/videos/1692-rethinking-customer-experience-in-the-age-of-ai) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Highest Paying Tech Companies in Europe](https://www.wearedevelopers.com/magazine/162-highest-paying-tech-companies-in-europe) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [13 AI Tools You Have to Try](https://www.wearedevelopers.com/magazine/219-13-ai-tools-you-have-to-try)