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# Senior IT Engineer - Infrastructure

- **Company:** Office Shoes
- **Location:** London, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Hyper-V, Microsoft SQL Server, Windows Servers, Retail Software, Wide Area Networks, Windows Desktop, Wi-Fi Technology, File Transfer Protocol (FTP), Information Technology, Fortinet, Vmware
- **Published:** June 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=70028e821babac35

## About the Role

Do you have experience in WAN?, Are you a hands-on IT infrastructure professional who thrives in a fast-paced retail environment? We're looking for an experienced IT Senior Engineer to help deliver reliable, scalable technology solutions across our stores, Head Office and warehouse operations., * 5+ years' experience in IT infrastructure support

 * Strong experience supporting retail technology environments
 * Knowledge of SD-WAN, Fortinet, switching, Wi-Fi and POS systems
 * Experience with Microsoft 365 administration and Active Directory
 * Strong Windows Desktop and Windows Server support experience
 * Exposure to VMware and Hyper-V environments
 * Knowledge of Microsoft SQL and FTP support
 * Excellent troubleshooting and root cause analysis skills
 * Strong communication skills with the ability to support stakeholders at all levels
 * Proactive mindset with a strong attention to detail and continuous improvement focus, Technical IT Infrastructure Expertise

Service Delivery & Incident Management

Problem Solving & Troubleshooting

Communication & Stakeholder Engagement

Project Delivery (Retail/Infrastructure)

Team Collaboration & Mentorship

Continuous Improvement Mindset

## Description

* Supporting and maintaining IT infrastructure across stores, Head Office and warehouse locations
 * Leading the IT setup and readiness for new store openings and refurbishments
 * Delivering infrastructure and POS rollout projects with minimal disruption to operations
 * Providing BAU support for tills, networking, connectivity and store technologies
 * Troubleshooting and resolving infrastructure issues to minimise downtime
 * Participating in an on-call rota for critical incidents
 * Acting as an escalation point for the IT Service Desk and engineering teams
 * Supporting store lifecycle activities including openings, closures and relocations
 * Maintaining clear technical documentation and contributing to process improvements
 * Mentoring junior engineers and supporting knowledge sharing across the team


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