> Markdown version of [/jobs/ext/344293-head-of-claims-transformation-delivery](https://www.wearedevelopers.com/jobs/ext/344293-head-of-claims-transformation-delivery). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Head of Claims Transformation Delivery - **Company:** AXA - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Data Analytics - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e4d90eeb865859b9 ## About the Role Do you have experience in Communication skills?, * Claims Expertise: Market leading knowledge across full Claims lifecycle, with expertise in transformation across process, domain, platforms and software. * Stakeholder Engagement and Influencing: Excellent communication skills for engaging with senior leaders, cross-functional teams, and external partners to drive consensus and support. * Strategic Thinking and Planning: Ability to develop and translate high-level claims strategy into actionable operational plans, aligning initiatives with broader business goals with exceptional planning and proven execution at pace capability * Digital and Data Literacy: Proficiency in leveraging digital tools, automation, and data analytics to enhance claims operations and decision-making. * Problem-Solving and Analytical Skills: Ability to analyse complex issues, identify root causes, and develop effective solutions. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. ## Description * Design and evolve the end-to-end Claims operating model, unifying personal and commercial lines into a consistent, scalable, capability-led organisation. * Translate strategy into action by building a coherent operational change agenda with clear priorities, alignment, and measurable outcomes across customer, operational, and financial performance. * Drive convergence across personal and commercial claims, embedding standardisation and process simplification at scale. * Embed future ways of working by leveraging digital, data, and automation to cut complexity, accelerate cycle times, and sharpen decision quality. * Define value realisation frameworks that make benefit ownership crystal clear and ensure transformation initiatives deliver tangible improvements in indemnity, efficiency, and customer outcomes. * Operationalise AI, data, and automation in partnership with Technology and enterprise teams, ensuring governance and deployment align to business priorities and measurable results. * Unlock commercial opportunities by designing the operating model, technology, and supplier strategy to create sustainable value across the customer journey. * Remove barriers and accelerate delivery by resolving cross-functional friction, clarifying accountability, and championing a culture where continuous improvement lives within the business, not just in transformation teams. At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events. ## Related Videos - [From conversational job search to AI agents, must we reinvent recruitment?](https://www.wearedevelopers.com/videos/100252-from-conversational-job-search-to-ai-agents-must-we-reinvent-recruitment) - [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer)