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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Incident Analyst - **Company:** Driver and Vehicle Standards Agency - **Location:** Newry, Mourne and Down, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Business Analytics Applications, Databases, Internet Recruiting, Live Connect (Windows), Servicenow - **Published:** June 13, 2026 - **Apply:** https://www.apply4u.co.uk/jobs/x/38915292/ ## About the Role Essential qualifications/licenses: Currently hold or be willing to work towards ITIL V3 /V4 foundation or higher MIM (Major Incident Management) Professional Working hours, office attendance and travel requirements ## Description Can you communicate clearly with technical and non-technical stakeholders during high-pressure situations? Do you have knowledge of ITIL Processes and best practice for Incident and Request Management? Have you used analytical tools or dashboards to spot anomalies, trends, or early signs of potential issues? As an Incident Analyst, you will play a key role in maintaining the stability and reliability of critical services within the DVSA. You will be responsible for managing and coordinating the response to incidents, ensuring service disruptions are resolved as quickly and effectively as possible, while minimising impact on users and business operations. Working within a fast-paced operational environment, you will monitor live services, triage incoming incidents, and collaborate with technical teams, suppliers, and stakeholders to drive timely resolution. You will also support major incident management processes, providing clear communication and updates to ensure stakeholders are informed throughout the incident lifecycle. This role requires strong analytical thinking, excellent communication skills, and the ability to remain calm under pressure. You will contribute to continuous improvement by identifying trends, supporting root cause analysis, and helping to implement preventative measures to enhance service resilience. Joining our department comes with many benefits, including:Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthdayFlexible working options where we encourage a great work-life balance.Read more in the Benefits section below! Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers, Your responsibilities will include, but aren't limited to: Assist with managing Major Incidents and preparing and issuing business communications within agreed time frames. Supports the Incident process to restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems and/or increasing trends of repetitive Incidents. Communicate with all stakeholders regarding P1 & P2 incidents within the agreed KPI's, ensuring the comms are clear, precise, and not too technical. Create any knowledge articles with repeatable procedures with a goal of reducing the number of incidents. Facilitate discussions and identify actions to ensure that resolver teams are working in line with Incident Management Processes. For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process. Person specification Essential CriteriaProven experience in incident management, service operations, or a similar IT/service delivery environmentStrong analytical and problem-solving skills, with the ability to assess incidents quickly and make informed decisions under pressureExcellent communication skills, able to clearly convey information to both technical and non-technical stakeholdersAbility to prioritise workloads and manage multiple incidents in a fast-paced environmentExperience of working collaboratively within multidisciplinary teamsStrong attention to detail and a commitment to maintaining accurate records and documentationGood understanding of ITIL service management framework or equivalent experienceKnowledge of major incident processes and tools (e.g. ServiceNow or similar platforms)Additional Information, Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation. The selection process for this role will be: Stage 1: Sift of CV and Personal Statement Stage 2: Interview & Assessment You must be successful at each stage to progress to the next stage. Stage 1: Sift At sift, you will be assessed against the following Success Profile elements: Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (750 wordcount). Please provide evidence of your Experience of the following: Describe a time when you managed or contributed to resolving an incident. Please explain how you prioritised the incident, the steps you followed through the lifecycle, and what the outcome was.Describe a time when you gathered and analysed information from multiple sources to support incident management or service delivery. How did you interpret the data, and what insight or outcome did your analysis lead to?" The sift will take place week 22nd June 2026. If successful at this stage, you will then be invited for interview & assessment. Stage 2: Interview At interview stage, you will be assessed against the following Success Profile elements: Behaviours - Making Effective Decisions, Managing a Quality Service, Working Together and Communicating and Influencing The interviews will take place week 6th July 2026. This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview. Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change. Further information on the selection process For more information about how we hire, useful tips on submitting your application and interview guidance for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role. We will also hold a12 month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here. Should we receive a large number of applications, we may invite a shortlist of the highest performing candidates to interview.This means that some applications that meet the required standard could be placed 'on hold' after the sift and invited to interview if the vacant position(s) remain unfilled.You will be notified if your application is being put 'on hold' once the sift has been completed. Appointments for this position will be made in order of merit. If you are successful in the selection process but there are no further available posts for the advertised role, you may be contacted to discuss an offer for a lower graded role (with similar experience and responsibility requirements). If you are unsuccessful in the selection process, your application may be considered for a lower graded position if your demonstrated skills and experience meet the requirements of the alternative position. Candidates will be considered in order of merit. Reasonable Adjustments As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you're deaf, a Language Service Professional. If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via ##### as soon as possible before the closing date to discuss your needs. Document Accessibility This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section. Pre-employment Checking If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government. All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as: Hate speech or discriminatory behaviour Threats or acts of violence Illegal activity or substance misuse Sexually explicit material Extremist views or affiliations Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It's not about judging your personality or lifestyle-it's about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail what's being looked at and how your data is handled securely and fairly. Feedback Feedback will only be provided if you attend an interview or assessment. Security Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard (opens in new window) checks. Nationality requirements Open to UK nationals only. Working for the Civil Service The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window). The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy. Diversity and Inclusion The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window)and theCivil Service Diversity and Inclusion Strategy (opens in a new window). Apply and further information This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative. The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window). Once this job has closed, the job advert will no longer be available.You may want to save a copy for your records. Contact point for applicants Job contact :Name : DVSA Digital Recruitment TeamEmail : #####Recruitment teamEmail : #####Further information If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: ##### If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [The Future of Recruiting: Innovations and Challenges in the European IT Sector](https://www.wearedevelopers.com/videos/1056-the-future-of-recruiting-innovations-and-challenges-in-the-european-it-sector) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) - [Your People Are The Future Of Your Brand](https://www.wearedevelopers.com/videos/100205-your-people-are-the-future-of-your-brand) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)