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# SAP Order-to-Cash Specialist - SAP OTC Specialist

- **Company:** Randstad
- **Location:** Bedford, MA, United States
- **Experience:** Expert
- **Salary:** $114,400.0 - $124,800.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Excel, Application Programming Interfaces (APIs), Data Analysis, Data Integrity, Human-Computer Interaction, Microsoft Visio, SAP ERP, Power BI, SAP (Applications), Systems Integration, Data Analytics, SAP S/4HANA, Api Management
- **Published:** September 16, 2026
- **Apply:** https://www.thejobnetwork.com/job/20053feb-2aad-4478-9bbb-3afb21929832/senior-specialist-order-management-systems

## About the Role

This role combines operational execution with system ownership, requiring strong analytical capability, hands-on SAP experience, and the ability to translate business needs into system-driven solutions. Reporting to the Director of Order Management Systems, you will partner cross-functionally to deliver process improvements, support and implement system enhancements, and maintain operational stability across OTC workflows., * 5-7+ years of experience in order management, OTC operations, or related enterprise systems.

 * strong functional understanding of order-to-cash workflows (order entry, billing, invoicing, and revenue impact).
 * Hands-on experience supporting or enhancing enterprise systems, specifically SAP S/4HANA OTC modules.
 * Proven project management experience managing timelines, risks, dependencies, and cross-functional deliverables.
 * strong data analytics capability using tools such as Power BI, Excel, and SAP reporting to drive decision-making.
 * Familiarity with regulatory and compliance frameworks (e.g., GDP, SOX).
 * Financial awareness regarding the operational impacts on billing, revenue recognition, and working capital.
 * Authorized to work within the United States.
 * Background working within fully integrated Order-to-Cash ecosystems.
 * Exposure to process automation, workflow digitization, or order intake optimization initiatives.
 * Demonstrated experience with API integrations, workflows, Visio process mapping, and building interactive Power BI dashboards.
 * Experience participating in User Acceptance Testing (UAT), cutover planning, and post-launch system stabilization., * order management (7 years of experience is preferred)
 * OTC operations (7 years of experience is preferred)
 * order-to-cash workflows
 * SAP S/4HANA OTC modules.
 * Power BI (5 years of experience is preferred)
 * Excel
 * SAP Reporting

## Description

The Senior Specialist (Manager), Order Management Systems leads the execution and continuous improvement of the order-to-cash (OTC) process and supporting platforms. This role focuses on order application platforms and business processes from creation through billing-supporting customer and patient access, improving user interface and experience, and protecting revenue integrity., * OTC Process Execution: Drive day-to-day performance of order-to-cash systems operations and functionality. Leverage defined KPIs (cycle time, error rates, order accuracy) to actively manage and improve performance.

 * Process Improvement: Identify and implement process enhancements using data analysis and process mapping to isolate root causes, eliminate errors, and improve customer/provider experience.
 * System & Platform Support: Partner with third-party software vendors and internal technical teams to support OTC systems, integrations, and enhancements. Ensure stability, data integrity, and system responsiveness.
 * SAP S/4HANA Operations: Support SAP S/4HANA OTC processes, contributing to system enhancements, integrations (APIs/EDI), and workflow optimizations.
 * Governance & Compliance: Maintain Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and controls to ensure consistent execution and regulatory compliance (GDP, SOX).
 * Issue Resolution & Escalation: Lead the resolution of complex order issues, collaborating across teams to identify root causes and execute corrective actions.
 * Cross-Functional Collaboration: Work closely with Finance, Supply Chain, Commercial, and IT teams to ensure alignment across order processing, billing, and revenue recognition activities.
 * Reporting & Insights: Track and communicate operational performance, risks, and improvement opportunities to leadership using analytics tools.