> Markdown version of [/jobs/ext/344514-it-desktop-support-engineer](https://www.wearedevelopers.com/jobs/ext/344514-it-desktop-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Engineer - **Company:** Sky UK - **Location:** Witney, UK - **Experience:** Experienced - **Salary:** £37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Software Applications, Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), Networking Hardware, Virtual Private Networks (VPN), Networking Cables, TCP/IP, Network Routers, Remote Desktop Protocol (RDP), Peripherals, Firewalls (Computer Science), Computer Equipment, Information Technology, Servicenow - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=81abf9e9b20a1ca4 ## About the Role Do you have experience in TCP/IP?, * Minimum 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements. Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications. * Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites. * Ability to lift / move computer equipment weighing up to 50 lbs. * Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred). * Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP. * Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under 'Smart Hands' capability. * Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling. · Experienced in repeat call analysis and developing preventive actions · Experienced in Problem management * Excellent written and oral communications skills with clients and management as well as people skills. * Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency * Preferably with an Associate Degree in Electronics and CompTIA A+ Certification. · May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, HP) * Experience of ticketing tools (ServiceNow / Remedy etc.), _ Non-Technical_ * Good Customer management skill, * Good in oral and written communication * Able to interact and work with customers at different levels. * Driven and result oriented. * Passionate about the work · Ability to work independently or as part of a team · Ability to complete tasks effectively with minimal supervision · Must be available to work flexible work schedules ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk)