> Markdown version of [/jobs/ext/3445242-hotel-guest-service-rep-front-desk-home2-suites-by-hilton](https://www.wearedevelopers.com/jobs/ext/3445242-hotel-guest-service-rep-front-desk-home2-suites-by-hilton). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# Hotel Guest Service Rep/Front Desk -Home2 Suites by Hilton

- **Company:** Home2 Suites
- **Location:** Orlando, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Computer Literacy
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=897be19267e91aee

## About the Role

* Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.
 * High School diploma or equivalent is preferred.
 * Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.

## Description

The /Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

 * Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
 * Handles cash, credit card information and goods at the property
 * Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
 * Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
 * Must dress in professional attire.
 * Typical Schedule : Afternoon Shift 3pm to 11pm. Must be flexible and able to work weekends and holidays as needed. Will also be trained for other shifts - morning and Night Audit.


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