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# Senior Jira Administrator - Atlassian Cloud Operations

- **Company:** Computer Enterprises, Inc.
- **Location:** Orlando, FL, United States
- **Experience:** Expert
- **Salary:** $145,600.0 - $156,000.0
- **Contract:** Temporary to permanent
- **Skills:** Confluence, JIRA, Cloud Computing, DevOps, Monitoring of Systems, Identity and Access Management, Runbook, Systems Integration, Cloud Platform System, Software Troubleshooting, Atlassian Tools, Bitbucket, Cloud Migration, Restful APIs, Marketplace
- **Published:** September 17, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0d4e50d6fcb0b93e

## About the Role

* 5+ years of hands-on Jira administration experience in enterprise environments
 * Strong Jira Cloud administration experience supporting production environments
 * Experience handling production incidents, operational escalations, and live-site troubleshooting
 * Experience administering workflows, permission schemes, automations, custom fields, and integrations
 * Familiarity with the Atlassian ecosystem including Confluence, Jira Service Management, and Bitbucket
 * Experience creating or maintaining operational runbooks and support documentation
 * Strong troubleshooting, analytical, and communication skills
 * Ability to communicate effectively with both technical and non-technical stakeholders
 * Comfortable working onsite in Orlando 4 days/week

Preferred Skills

 * Atlassian certifications (ACP or related)
 * Experience with Atlassian Cloud migrations
 * Experience with Marketplace applications such as ScriptRunner or Automation for Jira
 * Familiarity with SSO, SCIM, or identity provisioning integrations
 * Exposure to monitoring and observability tools
 * Experience supporting large-scale enterprise Jira environments
 * Experience in organizations with strong uptime, SLA, or operational support requirements, * Bachelor's Degree required

## Description

* Administer and support Jira Cloud environments including projects, workflows, permission schemes, custom fields, issue types, screens, automation rules, and templates
 * Configure and maintain Atlassian ecosystem integrations including Confluence, Jira Service Management, Bitbucket, and Marketplace applications
 * Support user onboarding/offboarding, access management, licensing, and governance processes
 * Implement configuration changes while minimizing operational disruption
 * Serve as a production operational owner for Jira Cloud environments
 * Lead or participate in live-site incident triage, troubleshooting, escalation management, and remediation efforts
 * Coordinate cross-functional responses during production outages or platform-impacting incidents
 * Conduct root cause analysis and support post-mortem activities
 * Build, maintain, and improve operational runbooks and support playbooks
 * Communicate incident status, impact, and resolution updates to technical and non-technical stakeholders
 * Develop and maintain Jira automation rules and operational process improvements
 * Identify opportunities to reduce manual operational effort and improve platform reliability
 * Support scripting and automation efforts using Jira Automation, REST APIs, or related tooling
 * Evaluate and recommend platform improvements, monitoring enhancements, and operational best practices
 * Partner with engineering, DevOps, PMO, and business teams to support scalable operational workflows
 * Provide advanced support and troubleshooting for Jira and Atlassian platform issues
 * Assist teams with workflow optimization, governance alignment, and platform best practices
 * Coordinate with vendors and third-party support teams when necessary


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