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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ServiceNow Implementation Manager - **Company:** Rezilient Health - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Data Analysis, Asana, JIRA, Software as a Service, Cloud Computing, Interoperability, Language Modeling, Software Tools, Data Streaming, Fast Healthcare Interoperability Resources, Large Language Models, Information Technology, Health Level Seven International, Tools for Reporting, Gsuite, Hubspot, Servicenow, Golang - **Published:** September 10, 2026 - **Apply:** https://www.builtincolorado.com/job/implementation-manager/11090447?handler=ApplyRedirect ## About the Role * 5+ years of experience supporting healthcare, health system, enterprise, and/or B2B customer implementations, project management, operations, and customer success. * Experience partnering with integration engineers and prior exposure to athenahealth APIs, Epic FHIR endpoints, CCDs, and HL7 v2 interfaces (experience with other EHRs is welcome). * Working knowledge of interoperability standards: FHIR (Patient, Encounter, Observation, Condition, Medication, etc.), HL7 v2 (ADT, ORU, SIU), and CCDs. * Proven ability to manage multi-stakeholder projects with clear plans, timelines, dependencies, risks, and deliverables. * Strong organization, follow-through, and attention to detail, with the ability to manage multiple implementation workstreams at once. * Excellent written and verbal communication skills, including the ability to build rapport, get buy-in, and keep internal and external stakeholders aligned. * Comfort working cross-functionally with operational, clinical, technical, sales, customer success, and product teams, paired with a strong customer-oriented approach. * Hands-on experience using AI tools (e.g., Claude, Gemini, Perplexity) to support project work, documentation, and data analysis. Rezilient is a tech-forward company and expects team members to build fluency with our approved AI tools * Ability to operate in a fast-moving startup environment with ambiguity, shifting priorities, and incomplete information. * Working knowledge of CRM, project-management, documentation, or reporting tools; HubSpot experience is a plus. * Sound judgment around launch readiness, escalation, customer experience, and operational risk. * A tool-agnostic mindset, willingness to adapt and use new tools and systems rather than relying on a single stack., * Familiarity with software, platform, integration, user acceptance testing, or technical go-live processes. * Experience coordinating clinical or operational readiness activities, including training, workflow development, staffing inputs, or launch support. * Experience using Google Workspace is strongly preferred, along with Asana for project management workflows and Jira for ticketing and feature request management. * Experience building implementation playbooks, customer onboarding workflows, reporting dashboards, or scalable operating processes. * Bachelor's degree in business, engineering, computer science, operations, healthcare administration, marketing, or a related field, or equivalent practical experience. * Willingness to travel about 15% of the time. ## Description Leads healthcare customer and health system implementations from handoff through launch and transition to ongoing support. Builds project plans, tracks milestones, risks, dependencies, readiness, and deliverables; coordinates technical, clinical, operational, product, sales, engineering, and customer stakeholders. Manages EHR integration workstreams, launch communications, reporting, documentation, handoffs, and process improvement while ensuring on-time, safe, and high-quality go-lives., Rezilient Health is seeking an Implementation Manager to lead customer (e.g., employer groups) and health system implementation workstreams from handoff through launch and transition to ongoing support. This role sits at the center of how new partnerships move from signed agreement to live, reliable care delivery, translating contractual commitments and customer requirements into executable implementation plans. The Implementation Manager serves as the primary owner and trusted advisor for assigned implementations, leading stakeholders through onboarding, configuration, adoption, and go-live to achieve defined objectives and long-term value. This role owns implementation health, progress, milestones, deliverables, evolving requirements, and risk mitigation while coordinating internal and external stakeholders across Product, Engineering, Sales, Support, Solutions Engineering, and operational teams. The Implementation Manager brings structure and accountability to fast-moving, ambiguous environments, ensuring cross-functional workstreams remain aligned and launches progress toward successful, on-time go-lives. The role blends project management, implementation operations, stakeholder engagement, support coordination, and technical cross-functional execution. It requires working familiarity with healthcare interoperability concepts to partner effectively on EHR-related workstreams-including athenahealth APIs, Epic FHIR endpoints, CCDs, HL7 v2 interfaces, FHIR resources, HL7 message types, and related integration standards. The ideal candidate has experience implementing a proprietary SaaS or care-delivery product across small, midsize, and enterprise healthcare organizations, preferably within an early-stage health-tech environment. Success in this role requires strong operating discipline, clear communication, comfort with ambiguity, and the judgment to balance launch velocity with readiness and patient experience. In the first 90 days, you will assume ownership of assigned implementation workstreams, establish clear project-management cadences, improve visibility into milestones and risks, refine implementation-management artifacts, and strengthen coordination from launch planning through steady-state handoff., Implementation Planning & Launch Management * Lead assigned customer and health system implementations from internal handoff through launch and transition to ongoing support. * Build and maintain detailed implementation plans, project timelines, risk logs, readiness criteria, and launch checklists. * Build customer-specific project artifacts, including milestone trackers, decision logs, dependency trackers, escalation paths, status updates, meeting agendas, action logs, and implementation readiness reports. * Coordinate launch activities across internal teams and customer stakeholders, keeping scope, owners, dependencies, customer responsibilities, requirements, and deadlines clear. * Run regular implementation meetings, launch standups, and stakeholder updates; document decisions, capture action items, and drive accountability. * Identify risks, blockers, and missed dependencies early, escalate appropriately, and coordinate mitigation plans to protect launch timelines and quality. Cross-Functional Coordination * Partner closely with Operations, Clinical Operations, Engineering, Customer Success, Sales, Product, and other teams to align implementation workstreams. * Manage handoffs from Sales into implementation and from implementation into Customer Success, health system support, or ongoing account ownership. * Coordinate clinical and operational readiness activities such as staffing inputs, training, credentialing, platform preparation, workflow documentation, communications planning, and go-live support. * Work with Engineering and technical stakeholders to track integration requirements, data flows, user acceptance testing, platform readiness, and issue resolution. * Translate implementation needs across technical, clinical, operational, and customer audiences so decisions are clear and work keeps moving. Customer & Partner Stakeholder Management * Serve as a day-to-day implementation point of contact for assigned customer and partner stakeholders. * Set clear expectations around timelines, customer responsibilities, decision points, launch requirements, and communication norms. * Support both employer customer and health system implementation needs, adapting project plans to partnership model, scope, and readiness requirements. * Balance urgency with operational stability, escalating when timelines should not accelerate because readiness, safety, or patient experience could be affected. * Coordinate partner-facing launch communications and engagement needs with internal teams when required. * Travel to facilitate smooth implementation processes about 15% of the time. Implementation Operations, Reporting & Process Improvement * Maintain accurate implementation documentation, customer records, project artifacts, and operating playbooks. * Track implementation progress, adoption signals, early engagement metrics, customer health indicators, and launch-readiness status. * Maintain and update dashboards or reports that give leadership visibility into onboarding progress, risks, decisions, and trends. * Support workflow automation, CRM hygiene, and implementation tooling that improve efficiency and consistency. * Capture product, process, and support feedback from implementations and bring structured insights back to Product, Engineering, Operations, and Customer Success. * Help build repeatable, scalable implementation processes so Rezilient can launch more customers and partners without reinventing the approach each time. * Define and track core implementation metrics, such as milestone adherence, on-time launch readiness, implementation duration, risk and escalation trends, customer feedback, and internal handoff quality., 2 Days Ago Remote United States 65K-75K Annually Entry level 65K-75K Annually Entry level Software Manage customer software implementations and data migrations. Clean, reformat, validate, and quality-check customer data, monitor automated import jobs, investigate errors, coordinate with onboarding, sales, support, and engineering teams, and maintain repeatable process documentation. The role handles high ticket volumes and sensitive data requiring HIPAA-compliant practices. Bloom Credit Implementation Manager 2 Days Ago Remote United States Mid level Mid level Fintech * Financial Services Own client implementation projects from contract signing through go-live. Build and maintain project plans, track risks and blockers, coordinate internal and client stakeholders, manage communication and expectations, secure required documents and approvals, escalate delays, and improve implementation processes. Serve as the client's primary point of contact while coordinating technical and account teams without owning technical decisions or commercial relationships. 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Top Skills: Artificial IntelligenceLarge Language Models (Llms)MoveworksSaaSServicenow What you need to know about the Colorado Tech Scene With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation. Key Facts About Colorado Tech * Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey) * Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3 * Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech * Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook) * Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures * Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute ## Related Videos - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Go with the Flow: Stop the Leaks Before Your Memory's a Waterfall!](https://www.wearedevelopers.com/videos/100073-go-with-the-flow-stop-the-leaks-before-your-memory-s-a-waterfall) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations)