> Markdown version of [/jobs/ext/3445449-drn-support-technician-tier-2-hybrid-fort-worth-texas](https://www.wearedevelopers.com/jobs/ext/3445449-drn-support-technician-tier-2-hybrid-fort-worth-texas). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # DRN Support Technician Tier 2 (Hybrid) - Fort Worth, Texas - **Company:** Motorola Solutions, Inc. - **Location:** Fort Worth, TX, United States - **Experience:** Experienced - **Salary:** $45,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, IP Cameras, Proprietary Software, Remote Access Technology, Laptops, Network Server - **Published:** September 22, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=aaa12384034fe475 ## About the Role * 2+ years of Networking Experience and/or 2+ years of customer service experience * H.S. Diploma or G.E.D * Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. ## Description As an DRN Support Technician Tier 2 you will provide excellent customer service to new and existing customers by independently troubleshooting, installing, and supporting software and hardware equipment such as laptops, servers, and LPR camera systems. The Support Technician will be taking incoming calls from the support queue related to complex issues. Once the identification of the underlying problem is established, the specialist can begin sorting through the possible solutions available. Your objective is to ensure every client is happy with our services and to ensure that all aspects of installation, service and support are completed properly, timely, and with detailed documentation in the ticketing systems. This is a metrics based support position that interacts with our customers via phone and/or E-mail., * With remote access to customer systems, Install or troubleshoot the company's proprietary Software, identify the problematic root cause on hardware equipment such as laptops, servers, and IP cameras. * Provide courteous and knowledgeable troubleshooting support over the phone, via email and in person. * Ensure timely and accurate set up of all systems * Phone Support during regular business hours and on-call availability during off hours * Monitor Chat sessions to assist other team members * Test systems to ensure they are working correctly * May be required to adjust systems, including mechanical, electrical, software or hardware, to make equipment functional depending upon the environment. * Follow the department process, procedure, and metrics * Maintain a log of customers issues, interactions, and troubleshooting steps in the department ticketing system * Train customers on use of systems including software, hardware and installation. * Multi-task and have excellent time management skills * Understand the severity of an issue and escalate issues efficiently and appropriately. * Demonstrated strong work ethic Target Base Salary Range - $45,000 to $55,000 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. 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