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# IT Assistant

- **Company:** Mandarin Oriental
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Cyber Security, System Configuration, Network Troubleshooting, Computer Equipment
- **Published:** June 13, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=06a713148e88a16a

## About the Role

Do you have experience in Computer hardware?

## Description

As an IT Assistant at Mandarin Oriental Hyde Park, London, we expect from you:

 * Provide hotel guests and colleagues with 1st line support.
 * Assembling and configuring networks and services.
 * Establishing network users, directors and security.
 * Performing network troubleshooting.
 * Installing, configuring and maintaining computer hardware and software.

As a IT Assistant, you will be working on a rotating shift basis, Monday to Sunday, 39 hours a week. Shift patterns will vary from morning, evening, and night shifts (including weekends and bank holidays), so flexibility is required where applicable.

To be a successful IT Assistant, you will have:

 * Strong communication: ability to explain tech issues to non-technical colleagues and guests
 * Patience and guest service mindset (the agility to provide quick fixes).
 * Flexibility: The hotel operate 24/7, so availability for shifts or emergency calls may be required.
 * Teamwork: work closely with our operational and back office departments
 * Good technical skills: Covering Hardware & Software Support, Networking and Connectivity, Cyber security and Data Protection and Hotel Systems Knowledge.


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