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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional IT Support Engineer - **Company:** TNA - **Location:** Birmingham, UK (Remote available) - **Experience:** Experienced - **Salary:** £50,000.0 - £55,000.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Microsoft Azure, Microsoft Online Services, Cloud Computing, Collaborative Software, Cyber Security, Identity and Access Management, Virtual Private Networks (VPN), Virtual Desktops, Remote Access Technology, Microsoft SharePoint, Wide Area Networks, Information Technology, User Administration, Unified Endpoint Management - **Published:** June 13, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4343151f4716f3fc ## About the Role Do you have experience in IT support?, * Degree in any ICT discipline with additional skills and knowledge in modern workplace environments and cloud technologies recommended * 3+ years working as IT Onsite support or similar roles * Experience using ITSM platforms (Incident, Tickets, SLAs) * Strong understanding of Microsoft end user technologies and applications * Strong understanding of Microsoft endpoint devices * Strong understanding of Microsoft infrastructure platforms (Azure, Active Directory) MCSA or equivalent * Experience with Remote/Virtual Desktop Services * Experience in IT Cybersecurity including technologies and frameworks * Experience in Azure Cloud Skills/Attributes: * Strong troubleshooting and problem-solving skills * Ability to work independently and as part of a team * Clear and effective communication skills (written and verbal) * Ability to prioritise and manage multiple tasks effectively * Customer-focused approach with strong attention to detail * Available to work from the office and also travel to our Netherlands site if required You must be a UK resident and be eligible to work in the UK to apply for this position. No Agencies please, * IT support: 3 years (required) ## Description We are looking for a hands-on and customer-focused Regional IT Support Engineer to join our team in a primarily office-based role. This is an exciting opportunity to play a key part in delivering day-to-day technical support across modern workplace technologies, supporting both onsite and remote users. You will be responsible for ensuring our IT systems, devices, and collaboration tools run smoothly, providing a high level of service to end users while contributing to a stable, secure, and efficient IT environment aligned with global standards., * Provide end-to-end support for endpoint devices (hardware and software) for users across the Europe region, both onsite and remotely (some travel to Netherlands may be required on an ad hoc basis) * Manage and resolve IT requests and incidents through ITSM tools in line with global IT guidelines and SLAs * Support Microsoft 365 services including user administration, access management, and collaboration tools (Exchange, SharePoint, Teams, OneDrive) * Assist Global IT teams with infrastructure, cloud, and on-premises activities including updates, patching, and configuration * Support regional network environments and collaborate with Global IT on LAN/WAN-related issues * Ensure all IT activities follow global standards, security policies, and operational guidelines * Maintain accurate documentation of processes, fixes, and knowledge articles to support knowledge sharing * Contribute to continuous improvement by identifying recurring issues and suggesting process, documentation, or automation enhancements * Support cybersecurity initiatives and ensure adherence to global security policies across the region * Provide support for remote working technologies including VPN and remote access solution ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)