> Markdown version of [/jobs/ext/3446683-it-service-support-analyst](https://www.wearedevelopers.com/jobs/ext/3446683-it-service-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT - Service Support Analyst - **Company:** TD Ameritrade - **Location:** Richfield, OH, United States - **Experience:** Experienced - **Salary:** $51,293.0 - $81,702.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple IOS, JIRA, Bomgar, Configuration Management Databases, Software Debugging, Issue Tracking Systems, Remote Service Software, Office365, Break Fix, Casper Suite, Survivable Remote Site Telephony - **Published:** September 23, 2026 - **Apply:** https://www.schwabjobs.com/financial-consultant-academy-opportunity-branch-network ## About the Role * Minimum 4 years of working in a service desk or desktop support environment or Bachelors Degree. * 4+ years experience supporting users in their use of applications such as Microsoft O365, Windows OS and Apple OS. * 4 + years experience with Asset Management, Request and Incident ticketing systems (CMDB, Remedy, JIRA, etc) * Military education or experience may be considered in lieu of civilian requirements listed * Solves a range of straightforward problems and provides technical support * Typically receives general instructions on routine work, detailed instructions on new projects or assignments * Communicates technical concepts directly with customers * Participates as a member of a project team * Collaborates with peers and more experienced colleagues * Ability to manage\multitask high volume of tickets on a daily basis with minimal supervision while maintaining SLA's * Proficiency with technology, tools, and processes that support your work. * Solid experience with hands-on technical support for end user computing devices, * Diagnosing and troubleshooting routine to moderately complex technical issues * Contributing to solutions for straightforward business problems * Interacting with high-level individual contributors and managers * Reporting design, reliability, and maintenance problems or bugs * Providing incident status updates to management and end-users per service level guidelines * Resolving complex problems escalated from NSD. * Analyzing issues to diagnose, repair, maintain, and debug hardware and software, and evaluating alternative solutions before deciding on the path forward. * Using best practices and business knowledge to enhance products or services. * Making a positive impact on your team * Receiving and following detailed instructions * Schwab Remote Support Tools for Windows\Mac (SRST, JAMF, Bomgar) * Following Reclaim Processes to improve efficiency * Remedy Ticket Creation\tracking experience ## Description The Onsite Support Group is responsible for providing onsite/deskside and remote 2nd level technical support and analysis on various aspects of end user systems support. Our mission is to provide high-quality service that boosts employee productivity and keeps customers satisfied. These systems and responsibilities include but are not limited to support of technology hardware (Desktops, Laptops, etc.), virtual desktops (VM/VDI), software, voice, print, mobile device and video conferencing. This individual will perform system administration and maintenance of end user systems utilizing standard industry tools, management consoles and administration portals., * Provide prompt and effective support to Richfield Service Center. * Ensure smooth daily operations and quick issue resolution. * Maintain high service standards and meet business SLAs. * Collaborate with the tech bar and support business teams. * Hands-on troubleshooting and technical support.