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# IT Service Desk Specialist

- **Company:** Gong
- **Location:** Salt Lake City, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $73,000.0 - $89,000.0
- **Contract:** Permanent contract
- **Skills:** Apple Mac Systems, Software as a Service, Network Troubleshooting, Software Engineering, Windows Desktop, Okta, Peripherals, Slack, Laptops, Gsuite, User Administration
- **Published:** September 25, 2026
- **Apply:** https://startup.jobs/it-service-desk-specialist-gongio-10168955

## About the Role

* 3+ years of experience in IT support.
 * Proven experience troubleshooting Windows and macOS.
 * Proven ability to support a remote workforce.
 * Excellent communication and interpersonal skills.
 * Ability to manage and prioritize multiple incidents and requests.
 * Experience with basic user administration of Okta, Zoom, Slack, and Google Workspace.
 * Basic knowledge of network troubleshooting techniques

## Description

Gong is looking for an IT Service Desk Specialist to support our Lehi, UT office and remote US employees. The Specialist is responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution, taking ownership of basic to medium complexity incidents and communicating timely updates to end users, management, and teammates., * Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices, including login, application, performance, and basic connectivity.

 * Respond to incidents and service requests in a timely manner.
 * Maintain excellent communication with users on incident status, with a focus on user satisfaction.
 * Create and maintain documentation for problems and the knowledge base.
 * Troubleshoot and escalate office-related issues (A/V, printers, network).
 * Support user onboarding by deploying hardware and providing training.
 * Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation).
 * Prioritize tasks and track progress with minimal supervision and guidance


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