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# nMAC Representative I

- **Company:** GreenState Credit Union
- **Location:** United States
- **Experience:** Starter
- **Salary:** $49,109.0 - $57,408.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Spreadsheets, Databases, Text Processing, Web Platforms
- **Published:** September 21, 2026
- **Apply:** https://jobs.military.com/career/343124/mac-representative-i-iowa-ia-north-liberty

## About the Role

2. 0-2 years of relevant experience, preferably in a communication center and/or financial institution.\n
 3. Basic knowledge of deposit products and regulations or ability to learn quickly.\n
 4. Strong verbal and written communication skills appropriate for member interactions across phone and digital channels.\n
 5. Ability to navigate multiple communication platforms (phone, chat, email, video) and internal systems.\n
 6. Demonstrates ability to multitask, prioritize, and work efficiently in a fast-paced environment.\n
 7. Basic to intermediate proficiency with computer applications (e.g., word processing, spreadsheets, and database systems).\n
 8. Demonstrates attention to detail and accuracy when performing routine tasks.\n
 9. Customer-focused with the ability to identify basic needs and provide appropriate information.\n
 10. Demonstrates reliability, including consistent attendance and punctuality, and flexibility to meet business needs.\n
 11. Comfortable being on camera and conducting business via video and digital platforms.\n
 12. Ability to develop and maintain effective working relationships with team members.\n
 13. Must be bondable.\n

## Description

11. Ensure timely follow up on tickets\n
 12. Escalate non-routine, complex, or out-of-guideline issues to appropriate team members.\n
 13. Follow established processes and procedures to ensure accuracy and compliance.\n
 14. Use internal systems to verify member identity and complete transactions.\n
 15. Provide basic guidance to members on digital and self-service tools.\n
 16. Complete assigned processing tasks such as document handling or internal requests with accuracy and timeliness.\n
 17. Maintain attention to detail while performing routine, repetitive tasks.\n
 18. Identify sales opportunities while building member relationships\n
 19. Meet established individual and team performance expectations.\n
 20. Demonstrate professionalism, teamwork, and respect in all interactions.\n
 21. Participate in training and development activities to build knowledge and skills.\n
 22. Support team operations and departmental needs as assigned.\n
 23. Complete other duties as assigned.\n