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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tech Support Senior Analyst - San Francisco - **Company:** Logic, Inc. - **Location:** San Francisco, CA, United States - **Experience:** Expert - **Salary:** $54,891.0 - $131,310.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Cloud Computing, Servicenow - **Published:** September 17, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=82276f305b788717 ## About the Role * Minimum 3 years of experience with Customer Technical Support * Minimum 3 years of experience with Customer Experience Management. * Minimum 3 years of experience in Service Desk or Desktop Support * Minimum 3 years of experience working with ITIL software such as Service Now or Remedy * Minimum 3 years of experience hands on experience with Microsoft Windows 10, Windows 11, OSX and 0365 support * Strong communication skills to interface with non-technical stakeholders, senior leadership and executives * High School Diploma or GED Bonus Points If: * Comp TIAA Certifications * ITIL Foundations Certification * Customer Satisfaction experience * Quality Assurance (QA) experience * Technical degree or certifications ## Description Operations * Influence the customer experience for technology interactions in the local office to ensure that technology supports business objectives. Take ownership for individual customer interactions. * Management of effective operational IT incident, problem and service requests, successfully driving resolution and root cause analysis within SLA's, liaising with wider teams both local and global where necessary. * Provision of IT support for events such as new joiner inductions, VIP meetings and videoconference events when required. * Provision of IT support where needed for custom requests as directed. * Ensure knowledge of product and services delivered from area of responsibility. * Demonstrate an understanding of core CIO IT Products and Services. Understand and communicate product and service use cases (who should use the product and why). * Proactively suggest ways to ensure services remain cost efficient. * Gather feedback on products and services and escalate to leadership. Asset Management * Effectively manage technology assets, ensuring compliance with asset management policies, processes and requests. * Update and maintain the asset management tool to accurately account for movement of IT hardware in accordance with asset management processes. * Manage Accenture provisioned IT assets and equipment, working to agreed processes, polices and security standards using knowledge of internal service operations and business requirements. Customer Service and Relationship Management * Build effective trust-based relationships and act as the Technology Services customer champion in all respects to deliver customer excellence * Build good trust-based relationships with key customers & customer groups. Ensure that two-way feedback is maintained relating to our products, services, and current customer priorities. Work with these contacts to identify opportunities for service improvements. * Proactively seek opportunities to meet or exceed the quality and consistency of service delivery to meet the customer needs, escalating as necessary * Ensure effective local team collaboration across Technology Services and Geographic Services * Ensure adherence to Accenture performance management process. This role may require some after hours or weekend work for maintenance activities that cannot be completed during office hours. This role may require a minimum amount of local travel. This role is 100% onsite at our office in San Francisco ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing) - [Coffee with Developers - Scott Chacon on growing GitButler and the future of version control](https://www.wearedevelopers.com/videos/914-coffee-with-developers-scott-chacon-on-growing-gitbutler-and-the-future-of-version-control) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)