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# Helpdesk Technician

- **Company:** LEDGENT
- **Location:** Seattle, WA, United States
- **Experience:** Experienced
- **Salary:** $62,000.0 - $72,000.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Cloud Computing, Issue Tracking Systems, Microsoft Office, Microsoft SharePoint, Cisco WebEx, Microsoft InTune
- **Published:** September 13, 2026
- **Apply:** https://www.dice.com/job-detail/7fb90dec-c937-4486-974e-c9c00c916570

## About the Role

* Microsoft Office 365
 * Microsoft Intune
 * SharePoint Online
 * Active Directory (on-prem & Azure/Entra ID)
 * Microsoft Teams & Cisco WebEx
 * ConnectWise PSA (ticketing)
 * IT Glue (documentation), * 2-4 years of IT Helpdesk or Desktop Support experience
 * Experience in mid-to-large enterprise environments
 * Prior MSP experience preferred
 * Strong troubleshooting and multitasking skills
 * Experience with ticketing systems and SLA-driven environments
 * Excellent written and verbal communication skills

Preferred:

 * Bachelor's degree (or equivalent experience)
 * IT certifications (CompTIA A+, Network+, etc.)

## Description

We are seeking a Helpdesk Technician to join a fast-paced IT team supporting 20+ regional offices and 500+ employees nationwide. This role is ideal for someone who thrives in a dynamic environment and enjoys troubleshooting across a broad range of technologies.

You will be responsible for managing your own ticket queue, resolving technical issues, and delivering exceptional end-user support across multiple channels including phone, email, chat, and in-person., * Manage and resolve helpdesk tickets via ticketing system (ConnectWise PSA)

 * Provide Tier 2 support for hardware, software, and user issues
 * Troubleshoot Windows systems, Office 365, and cloud/on-prem environments
 * Support and administer Active Directory and Azure/Entra ID
 * Assist with device imaging, deployment, and asset management
 * Document issues, resolutions, and maintain accurate ticket notes
 * Create and update internal knowledge base documentation (IT Glue)
 * Collaborate with team members and escalate complex issues as needed
 * Deliver strong customer service across phone, in-person, and written communication