> Markdown version of [/jobs/ext/3451023-it-help-desk-specialist-windows-and-macos](https://www.wearedevelopers.com/jobs/ext/3451023-it-help-desk-specialist-windows-and-macos). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Specialist - Windows and macOS - **Company:** The Certified - **Location:** Washington, DC, United States - **Experience:** Expert - **Salary:** $104,000.0 - $124,800.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Apple Mac Systems, Configuration Management, CompTIA Security+, Multi-Factor Authentication, Identity and Access Management, Windows PowerShell, Azure Active Directory, Zero Trust Network Access, Software Deployment, User Provisioning Software, Software Vulnerability Management, Diagnostic Tools, Scripting, Enterprise Software Applications, Peripherals, Microsoft InTune, Information Technology, Patch Management, Casper Suite, CIS Benchmarks, Event Viewer, Unified Endpoint Management - **Published:** September 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=8eb15cf7009ff490 ## About the Role * At least five years of directly related IT support or systems administration experience. * Enterprise support experience across Windows and macOS, with advanced expertise in either Microsoft endpoint administration or Apple device administration. * Experience with one or more enterprise endpoint-management platforms, such as Microsoft Intune, JAMF, Ivanti, or KACE. Experience with every listed platform is not required. * Hands-on experience with imaging, deployment, patching, configuration management, and complex troubleshooting. * Experience with Active Directory/Entra ID, MFA, access management, and PowerShell. * Experience supporting AWS resources or AWS-integrated identity services in a hybrid environment. * Strong customer service, communication, documentation, and problem-solving skills. * Ability to prioritize competing requests and work effectively with users and technical teams. * U.S. citizenship and ability to complete required government background screening, including a favorable FBI criminal check and fingerprinting before starting work., * Bachelor's degree in Information Technology, Computer Science, or a related field; relevant experience will be reviewed for contract equivalency. * CompTIA Security+, Microsoft Endpoint Administrator Associate or equivalent, Apple Certified IT Professional, ITIL Foundation, or relevant AWS certifications. * Python scripting experience. * Prior federal government support and executive/VIP support experience. ## Description CTE is seeking two experienced IT Help Desk Specialists to support a federal government agency's enterprise technology environment. We are seeking one specialist with strong Microsoft/Windows expertise and one with strong Apple/macOS expertise. Both positions require support across Windows, macOS, and mobile devices. These roles combine Tier I/II user support with endpoint administration, device deployment, identity management, automation, and security improvement projects., * Install, configure, troubleshoot, and maintain Windows and macOS computers, mobile devices, applications, and peripherals. * Perform imaging, software deployment, patch management, hardware refreshes, and configuration management using platforms such as Intune, JAMF, Ivanti, or KACE. * Support Apple device enrollment, configuration profiles, FileVault, and integration with enterprise authentication services. * Administer Microsoft Entra ID and Active Directory, including user provisioning, group membership, permissions, MFA, and role-based access. * Diagnose authentication, connectivity, application, and endpoint performance issues using Windows Event Viewer, macOS Console, and other diagnostic tools. * Develop PowerShell scripts and automate routine administrative, deployment, and troubleshooting tasks. * Support AWS-hosted resources and identity integrations across cloud and on-premises environments. * Apply security baselines, encryption, patching, and vulnerability remediation practices consistent with Zero Trust principles. * Manage help desk tickets, document resolutions, and coordinate escalations with engineering, networking, and cybersecurity teams. * Create and maintain SOPs, knowledge articles, and user guides; train users and mentor less experienced technicians. * Support conference-room technology, onboarding/offboarding, asset inventory, and secure equipment retirement. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [JavaScript? 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