> Markdown version of [/jobs/ext/3451035-help-desk-technician-ii](https://www.wearedevelopers.com/jobs/ext/3451035-help-desk-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician II - **Company:** 3 Reasons Consulting - **Location:** Bethesda, MD, United States - **Experience:** Experienced - **Salary:** $65,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Business Software, Desktop Computing, Microsoft Operating Systems, Software Troubleshooting, Servicenow - **Published:** September 27, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=874c09eda4514b04 ## About the Role * Bachelor's degree preferred, or equivalent technical experience. * Minimum of four (4) years in technical support, including experience in Microsoft environments. * Strong understanding of Microsoft Operating Systems in DoD/government settings. * Proven skills in hardware/software troubleshooting in high-pressure environments. * Demonstrated ability to deliver excellent customer service. ## Description 3 Reasons Consulting is seeking a skilled Help Desk Technician II to provide onsite technical support at Walter Reed National Military Medical Center (WRNMMC). The ideal candidate brings strong troubleshooting expertise, customer service excellence, and hands-on experience with Microsoft Operating Systems in a DoD or government setting. In this role, you'll help maintain and support WRNMMC's desktop computing environment to ensure uninterrupted service for both staff and patients. Join us in delivering meaningful IT support in a mission-critical healthcare environment. Services to be performed include, but are not limited to: * Provide first-line technical support to end-users via phone, email, and chat. * Troubleshoot and resolve software and hardware issues, escalating to Tier III or the Global Service Center (GSC) as needed. * Gain technical expertise in specific systems to support customer operations. * Maintain and repair PCs, laptops, printers, and peripherals. * Manage support tickets through ServiceNow and respond within SLA requirements. * Maintain SOPs and service catalogs for installations, configurations, and troubleshooting procedures. * Track and maintain government asset inventory accurately. * Provide user feedback to improve the IT environment and enhance customer satisfaction. * Adhere to WRNMMC's training requirements and facility protocols. * Collaborate with team leads and participate in team functions. * Train, orient, and assist in evaluating new staff. * Ensure workspace cleanliness and follow infection control standards. * Gain proficiency with systems such as ServiceNow, DMHRSi, and clinical/business applications. * Maintain DMHRSi access and complete bi-weekly workload documentation. ## Related Videos - [WebAssembly Revolution: Elevating JavaScript's Reach and Performance](https://www.wearedevelopers.com/videos/1149-webassembly-revolution-elevating-javascript-s-reach-and-performance) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)