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# Tech Support II

- **Company:** HEIDENHAIN CORPORATION
- **Location:** Schaumburg, IL, United States
- **Experience:** Expert
- **Salary:** $55,000.0 - $65,000.0
- **Contract:** Permanent contract
- **Skills:** Business Systems, Microsoft Office, Software Troubleshooting, Process Control Systems
- **Published:** September 30, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f16067dddefde0df

## About the Role

* You have experience in electronics, machine tool, industrial automation, semiconductor, or manufacturing environments.
 * You have experience providing technical support and exceptional customer service.

 * You have a customer first mindset and are willing to help fulfill customer requirements.
 * You are a people person with the ability to interface and collaborate effectively with internal and external customers.
 * You have an analytical approach to problem solving., * Associates degree in Electronics, Industrial Technology, or a related field preferred.
 * 10+ years of technical support, field service, manufacturing, automation, or customer support experience.
 * 10+ years of experience troubleshooting CNC, automation, industrial controls, or related equipment is strongly preferred.
 * 5+ years training, repairing, and/or providing technical assistance of company products or similar. (i.e.. CNC, TNC. DRO, Metrology etc.)
 * 5+ years of experience in technical field utilizing electronic test equipment and tools such as DVMs, Oscilloscopes, and Soldering Irons
 * Ability to interpret technical manuals, schematics, and wiring diagrams.
 * Strong troubleshooting, analytical, and problem-solving skills with exceptional attention to detail.
 * Proficiency with Microsoft Office applications and the ability to learn and effectively utilize CRM and other business systems.

## Description

* You will communicate directly with customers to provide technical support, product selection guidance, configuration assistance, and troubleshooting of product operation and field failures via telephone, email, and in person.
 * You will be responsible for documenting all customer interactions in CRM, opening service requests for incoming repairs, exchanges, calibrations, field service, warranty and quality escalations, and customer complaints.
 * You will provide technical support to sales and marketing teams.
 * You will perform supplemental field support, repair support, training, technical leadership, and quality investigation duties as required.


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