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# Computer Support Associate II - Infrastructure (Help desk)

- **Company:** Mindlance
- **Location:** Waterloo, IA, United States
- **Salary:** $41,600.0 - $52,000.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Virtual Private Networks (VPN), Remote Access Technology, Connectivity Problems, Office365, Information Technology
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=83fcff2ddc4826d3

## About the Role

* Experience providing desktop and infrastructure support in an enterprise environment.
 * Strong troubleshooting skills across Windows operating systems, hardware, software, and peripheral devices.

Experience with Microsoft 365 applications and services.

 * .

Preferred requirements Skill:

Working knowledge of Active Directory, device management platforms, and endpoint support tools.

Education/Certification:

Associate's or Bachelor's degree in Information Technology, Computer Science, or related field.

Experience supporting network connectivity issues and basic infrastructure troubleshooting.

Ability to manage multiple priorities and work independently with limited supervision.

## Description

Provide onsite IT infrastructure support for employees, contractors, and business partners.
Diagnose and resolve hardware, software, operating system, and peripheral issues.
Perform workstation deployments, replacements, upgrades, and lifecycle management activities., Support employee onboarding, offboarding, and equipment provisioning processes.
Manage local inventory, asset tracking, equipment storage, and asset audits.
Coordinate warranty repairs, vendor support, and hardware break/fix activities.
Support conference rooms, collaboration technologies, printing services, and audio/visual equipment.

Troubleshoot network connectivity issues including wired, wireless, VPN, and remote access technologies.