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# IT Support Technician II

- **Company:** Flexco
- **Location:** Walker, MI, United States
- **Experience:** Expert
- **Salary:** $64,480.0 - $81,120.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Issue Tracking Systems, Information Technology, Laptops, Hardware Infrastructure, Network Server, User Administration
- **Published:** September 27, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=95756583a6a4bf7d

## About the Role

* Bachelor's degree in computer science or information technology field.
 * Professional certification such as CompTIA A+, M365 Endpoint Administrator Associate or equivalent are a huge plus
 * ITIL, A+, Help Desk Analyst or Field Service Technician Certification is a plus
 * CCNA or Network+ Certification a plus
 * 5 years of experience installing and maintaining Windows based Servers and various operating systems, software applications, and hardware components.
 * 5 years of experience troubleshooting and maintaining PCs, laptops, and printers.
 * Experience supporting MAC systems will be a plus
 * Excellent oral and written communication skills.
 * Excellent problem-solving skills and the ability to work under pressure.
 * Ability to meet deadlines and manage multiple projects.
 * Ability to work collaboratively with others to solve problems.

## Description

Flexco, a leading global manufacturer of conveyor system solutions, is seeking an IT Support Technician II. The ideal candidate will have a strong background in technical support, infrastructure management, hardware troubleshooting, and peripheral installations. This role is crucial in ensuring the smooth operation of our IT systems and will provide top-notch support to our internal users. The ideal candidate should have strong technical knowledge, excellent communication skills, and a passion for helping others and creating a positive user experience. This role will be based out of the Grand Rapids location., * User Support and Issue Resolution via phone, email, chat, and ticketing systems.

 * Incident Management
 * Hardware and Software Support
 * User Account Management and Access Control
 * Asset Management
 * Act as project lead for telecommunication, audio/visual (AV), handheld terminal and printer deployment projects.
 * Research, recommend, implement, and maintain audio/visual (AV) solutions.