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# IT Support Engineer - Networking Focus

- **Company:** Specialist Ltd
- **Location:** UK
- **Salary:** £28,500.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, CompTIA Network+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Subnetting, Virtual Private Networks (VPN), OSI Models, Network Security, Windows Servers, Network Monitoring, Paessler Router Traffic Grapher, TCP/IP, Virtual Local Area Networks, Wide Area Networks, Wi-Fi Technology, Firewalls (Computer Science), Windows Client
- **Published:** June 16, 2026
- **Apply:** https://jobs.specialist-recruit.com/job/it-engineer-networking-1400.aspx

## About the Role

Are you an IT support professional with a passion for networking? This is a great opportunity to join a well-established technology and communications business where networking sits at the heart of what you do and where you'll have the chance to develop your skills across a broad range of infrastructure and connectivity solutions., @ At least 1 year of helpdesk or IT support experience
@ Solid understanding of TCP/IP, DNS, DHCP, VLANs, subnetting and the OSI model
@ Hands-on experience troubleshooting LAN/WAN, VPN and Wi-Fi connectivity issues
@ Familiarity with network monitoring tools (PRTG, Auvik or similar)
@ Experience with Windows 10/11, Windows Server and Active Directory
@ Working knowledge of firewalls and network security principles
@ CompTIA Network+ or CCNA (or working towards) - desirable but not essential
@ Strong communication skills and a customer-focused approach

## Description

As an IT Support Engineer, you'll be the primary point of contact for customers experiencing connectivity and network issues. Working within a busy service desk environment, you'll take ownership of tickets from first contact through to resolution; troubleshooting LAN/WAN faults, VPN issues, firewall queries and wireless connectivity problems, as well as supporting clients across a wider range of managed IT services.
You'll work within agreed SLAs, maintain accurate documentation, and liaise with third-party suppliers where needed. It's a varied, hands-on role that will expose you to switching, routing, VLANs, subnetting, network monitoring tools and more, ideal for someone who wants to deepen their networking knowledge in a commercial environment., @ Troubleshoot and resolve network connectivity issues, including LAN, WAN, VPN, Wi-Fi and firewall faults
@ Manage and prioritise tickets through to resolution, meeting individual and team SLA targets
@ Monitor network infrastructure using tools such as PRTG, Auvik or similar SNMP solutions
@ Support clients with Windows desktop and server environments alongside network-related queries
@ Maintain clear and accurate documentation of issues, fixes and client infrastructure
@ Liaise with third-party vendors and escalate where appropriate
@ Contribute to service improvement and share knowledge across the team


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