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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AWS Application Production Support Engineer - **Company:** The Joule - **Location:** Columbia, SC, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Amazon Web Services, CA Workload Automation Ae, Information Systems, Databases, DevOps, Monitoring of Systems, Job Scheduling, Log Analysis, Software Engineering, Scripting, Amazon Relational Database Service, Information Technology, Servicenow, Amazon Redshift - **Published:** September 10, 2026 - **Apply:** https://www.dice.com/job-detail/a0e5ed43-9e26-4e4e-9b26-b931069799f7 ## About the Role * 5+ years of application or production support experience in an enterprise environment. * Strong hands-on AWS production support experience, including AWS console navigation and cloud log analysis. * Strong incident triage, troubleshooting, and production support skills. * Hands on experience with Amazon RDS and Amazon Redshift. * Experience with AutoSys or a comparable enterprise job scheduling platform. * Understanding of DevOps and CI/CD processes, with experience running and troubleshooting existing pipelines. * Strong log analysis skills and the ability to identify likely failure points across applications, AWS services, databases, and scheduled processes. * Experience with ServiceNow or a comparable incident/ticket management platform. * Ability to independently investigate issues when documented procedures are incomplete. * Experience restoring services using approved operational procedures and escalating complex issues with clear diagnostic evidence. * Strong analytical, troubleshooting, communication, and cross team coordination skills. * Ability to work effectively in a time sensitive 24x7 production environment. Desired Skillset: ?Preferred: Python scripting/automation, AWS Associate level certification, and experience supporting enterprise HR, Finance, or other back office applications. Educational Requirements: ?Bachelor's degree in Computer Science, Information Systems, Engineering, or a related technical field. ## Description * Monitor AWS hosted applications and respond to production alerts and incidents. * Perform incident triage using AWS consoles, application logs, monitoring tools, and available operational documentation. * Investigate application and processing failures across AWS services, databases, and scheduled jobs. * Support Amazon RDS and Amazon Redshift and troubleshoot database related application issues. * Run and troubleshoot existing AutoSys jobs and scheduled processes. * Monitor and troubleshoot existing CI/CD pipelines and operational processes. * Identify likely root causes or failure points and recommend appropriate next steps. * Restore services using approved production support procedures. * Independently research solutions when existing knowledge articles do not fully address an issue. * Escalate complex incidents to SMEs and engineering teams with complete diagnostic findings. * Create, update, and track incidents and service requests in ServiceNow. * Identify recurring manual activities and opportunities for operational automation. * Maintain and improve knowledge articles and support documentation. * Coordinate with application development, infrastructure, AWS, database, and business support teams. ## Related Videos - [30 powerful AWS hacks in just 30 minutes: Boost your developer productivity](https://www.wearedevelopers.com/videos/1624-30-powerful-aws-hacks-in-just-30-minutes-boost-your-developer-productivity) - [Shifting Stress to Progress— Understanding DevOps to do DevOps Better](https://www.wearedevelopers.com/videos/268-shifting-stress-to-progress-understanding-devops-to-do-devops-better) - [JavaScript? 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