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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # AI Data Center Technician L2 - **Company:** Silverback Data Center Solutions - **Location:** Endicott, NY, United States - **Experience:** Expert - **Salary:** $72,800.0 - $93,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Artificial Intelligence, BIOS, Computer Engineering, Data Centers, Linux, Firmware, Linux System Administration, AI Infrastructure, Information Technology, Network Server - **Published:** September 28, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=e433ade3ce1e4e5d ## About the Role * Bachelor's degree in Computer Science, Computer Engineering, and Electrical Engineering preferred * 5+ years of experience in servicing complex X86 systems and parts * Will consider Associates Degree in electrical technology, electronics, or equivalent military experience * Work experience in a large enterprise or certification in Windows and Linux environments is a plus * Emphasize break/fix experience and on-site customer service experience * Hands-on experience with servers (Supermicro, EMC, DELL, HP) * The successful candidate needs to have solid hardware system diagnostics skills, as well as a good understanding of how BIOS, drivers, and application loads can cause system issues * The candidate needs to have strong technical communication skills to lead investigations with engineers of multiple disciplines * Strong written and verbal communication skills, project management skills, solid time management skills * Candidate must have an ability to participate in multiple cross-functional projects concurrently in a rapidly changing environment, within established timelines and have a demonstrated ability to learn and embrace new and changing technologies * Must possess an excellent ability to create plans and follow up on planned actions * Ability to work in a challenging, dynamic, and fast-paced environment. Must be solution-oriented, a team player with the ability to identify and escalate issues in a timely manner, and be proactive in driving solutions * Individuals must be able to work effectively in a high-pressure environment * Full professional proficiency in English (read/write/speak) * Must be punctual and detail-oriented * Familiarity with Linux is a plus Who We're Looking For We're looking for technicians who are passionate about technology and want to grow with the rapidly evolving AI infrastructure industry. Strong candidates will have hands-on experience with enterprise servers such as Supermicro, Dell, HPE, or EMC, along with strong hardware diagnostic and break/fix skills. Experience troubleshooting X86 platforms, BIOS, firmware, drivers, Windows, or Linux is highly valuable. Just as important, we're looking for people who can represent Silverback professionally in front of our customers. You should be comfortable working independently, communicating technical issues clearly, staying composed during high-pressure situations, and taking ownership until the problem is resolved. ## Description Includes the following essential duties and responsibilities (other duties may also be assigned): * On-site and remote troubleshooting and resolving complex technical problems on Supermicro equipment in an enterprise environment * Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times * Ensure escalation situations are managed and corrected quickly and professionally * Provide 2nd line support to the reseller/distributors in all aspects of customer support * Have a very high level of enterprise solution product knowledge * Work with Technical Account Manager, Service Manager, and Product Manager to define service programs * Provide and contribute information such as fault triage and training materials * Run tests and simulations at our facility to assist with problem-solving * Travel to the field to train and or resolve customer issues * Train new service engineers * Able to work under Technical Account Manager direction and take ownership of customer base * Demonstrate ability to be self-sufficient in the field * Able to defuse challenging situations * Manage time effectively; prioritize and make good business judgments and decisions concerning efficiency, and effectiveness while meeting daily service expectations * Determines requirements and/or root cause of technical issues by working with customers * Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems * The ability to produce meaningful reports and metrics is a plus * Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed * Travel is required (75% or more)