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# Help Desk Technician I

- **Company:** First Hawaiian Bank
- **Location:** Honolulu, HI, United States
- **Experience:** Starter
- **Salary:** $41,995.0 - $51,002.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Monitoring of Systems, Microsoft Office, Network Connections, Information Technology, Cisco
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=512a632f28ed3111

## About the Role

* Associate's Degree in a Computer Science or Technology discipline; or
 * Technical Certification in Microsoft, Cisco or Unix/Linux Technologies, ITIL Foundations, CompTia; or
 * Equivalent work experience (e.g., at least 1 year in similar role) required.
 * Able to handle confidential matters judiciously.
 * Good time management skills and able to prioritize.
 * Proficient in setup and user of Microsoft Office and Windows operating system.
 * Familiarity with monitoring tools, task scheduling software, and administrative procedures.
 * Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.
 * Self-motivated and able to work independently with minimal supervision.
 * Strong problem-solving and analytical skills, with a methodical approach to troubleshooting.
 * Ability to prioritize tasks and manage multiple support cases simultaneously.
 * Willingness to learn and adapt to new technologies and industry trends.
 * A positive attitude and a customer-centric approach to providing support.

## Description

* Answer incoming calls and provide timely and accurate technical support to users.
 * Troubleshoot and resolve basic technical issues related to hardware, software, and network connectivity.
 * Document all support interactions and maintain accurate records for future reference.
 * Monitor system performance and identify potential issues or bottlenecks.
 * Collaborate with other IT teams to ensure smooth operations and efficient issue resolution.
 * Follow established procedures and guidelines to maintain data security and confidentiality.
 * Stay updated with the latest technology trends and best practices in the industry.
 * Provide feedback and suggestions for process improvements to enhance overall support efficiency.
 * Assist in the implementation and testing of new systems and software updates.
 * Ensure a positive and professional user experience, maintaining a high level of customer satisfaction.

 * Answer incoming calls and provide timely and accurate technical support to users.
 * Troubleshoot and resolve basic technical issues related to hardware, software, and network connectivity.
 * Document all support interactions and maintain accurate records for future reference.
 * Monitor system performance and identify potential issues or bottlenecks.
 * Collaborate with other IT teams to ensure smooth operations and efficient issue resolution.
 * Follow established procedures and guidelines to maintain data security and confidentiality.
 * Stay updated with the latest technology trends and best practices in the industry.
 * Provide feedback and suggestions for process improvements to enhance overall support efficiency.
 * Assist in the implementation and testing of new systems and software updates.
 * Ensure a positive and professional user experience, maintaining a high level of customer satisfaction.