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# Help Desk Technician

- **Company:** Tech Inc
- **Location:** Sioux Falls, SD, United States
- **Salary:** $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Microsoft Outlook, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, IP Addressing, Networking Basics, Network Connections, Productivity Software, Anti-Phishing, Wi-Fi Technology, User Administration
- **Published:** September 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c9edc61dde2c274

## About the Role

* Prior experience in a helpdesk or IT support role (preferred)
 * Strong troubleshooting skills and customer service mindset
 * Working knowledge of:
 * Networking basics (DNS, DHCP, IP addressing, Wi-Fi)
 * Active Directory / user management (preferred)
 * Ticketing systems (e.g., Freshservice)
 * Windows and/or macOS environments
 * Ability to communicate clearly with non-technical users
 * Reliability and responsiveness during support hours

Education (Optional)

 * High school diploma required; Associate's degree or relevant IT certification preferred (e.g., CompTIA A+, Network+, Microsoft certifications)

Preferred Skills (Nice to Have)

 * Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
 * Basic understanding of cybersecurity best practices (phishing awareness, MFA, etc.)
 * Experience supporting mobile devices (iOS/Android) or endpoint management tools

Physical/Work Requirements (Optional)

 * Ability to lift and carry IT equipment (typically up to ~25 lbs / 11 kg) as needed
 * Ability to sit/stand at a workstation and work with computers for extended periods

## Description

We are seeking a Part-Time Helpdesk Technician to provide technical support to end users and assist with day-to-day troubleshooting. This role will work 20 hours per week at a rate of $30/hour and will help ensure reliable IT support and smooth operations., * Provide helpdesk support via phone, email, and ticketing system

 * Troubleshoot and resolve issues related to:
 * Windows/Mac operating systems
 * Email and basic productivity tools
 * Password resets and account access
 * Network connectivity (Wi-Fi/LAN)
 * Printers and common peripherals
 * Common software applications
 * Log, document, and track support requests in the ticketing system
 * Escalate unresolved or complex issues to senior IT staff or vendors
 * Perform basic hardware troubleshooting (PC/laptop peripherals, cabling, accessories)
 * Support user onboarding/offboarding tasks as needed (accounts, access, device setup)
 * Maintain knowledge base articles and update documentation
 * Assist with routine IT tasks (patching support, device checks, inventory support)


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