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# Service Receptionist

- **Company:** Weatherford
- **Location:** Berkeley, CA, United States
- **Salary:** $41,600.0
- **Contract:** Permanent contract
- **Skills:** Databases, Internet Communications
- **Published:** September 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=537eedc0eaa53eca

## About the Role

We offer a future in retail service environment that is very different than most other automotive dealerships. Service Receptionists have great people skills, are motivated, customer focused, and are willing to go the extra mile for our customers. You will be responsible for engaging with current and prospective customers through inbound and outbound communication efforts to promote our service offerings, schedule appointments, and enhance overall customer satisfaction. The right candidate will help us generate more service appointments and help our business grow and reach the next level!, * Previous experience in a call center, or demanding customer service role, preferably in the automotive industry.

 * Must be comfortable with high volume of inbound and outbound calls daily ranging from a combined 80-100 incoming and outgoing calls daily.
 * Strong computer and internet skills, working knowledge of Microsoft Office suite.
 * Proficient in using CRM software, CDK a plus.
 * Excellent verbal and written communication skills.
 * Positive attitude, can-do mentality, confident, outgoing personality eagerness to improve
 * Professional attitude and the ability to deliver best-in-class customer service
 * Able to work flexible schedules including Saturdays
 * Strong problem-solving skills and attention to detail.
 * Must be coachable and able to follow specific word tracks.
 * Customer service, time management, and the ability to multitask are required.
 * Ability to work independently and as part of a team in a fast-paced environment.
 * Self-motivated, goal oriented, positive team player.
 * Must be able to sit for long periods of time.

## Description

* Answer incoming calls in a courteous and professional manner in accordance to all company policies with exceptional telephone skills.
 * Conduct outbound calls to existing and potential customers to conduct follow-ups, and make appointments
 * Direct phone calls to the appropriate parties as necessary.
 * Take written messages for unavailable personnel and relay any messages as soon as possible
 * Coordinate questions and issues with the appropriate department personnel.
 * Address customer concerns and issues or escalates them as needed.
 * Assist with clerical/office tasks, such as scheduling appointments, maintaining records, sending bills, answering phones, ordering supplies, etc.
 * Assist service staff in contacting customers regarding completion of services
 * Schedule service appointments and follow-up on leads to ensure customer engagement and satisfaction.
 * Maintain and update customer records in our database to ensure accurate tracking of communications and service history.
 * Address customer inquiries and provide detailed information about our service department and available promotions.
 * Collaborate with service advisors and management to ensure a seamless customer experience from initial contact to service completion.
 * Performs other duties as assigned by manager/supervisor