> Markdown version of [/jobs/ext/3457636-help-desk-tier-2](https://www.wearedevelopers.com/jobs/ext/3457636-help-desk-tier-2). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Tier 2 - **Company:** Plymouth Place, Inc. - **Location:** La Grange Park, IL, United States - **Experience:** Experienced - **Salary:** $46,800.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Antivirus Softwares, Information Systems, Web Browsers, Issue Tracking Systems, OSI Models, Network Troubleshooting, Remote Access Technology, Microsoft SharePoint, Cloud Platform System, Sysadmin, Software Troubleshooting, Firewalls (Computer Science), Information Technology, Laptops, Hardware Debugging - **Published:** September 2, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=046b1e79632499f2 ## About the Role * Demonstrated ability to work under pressure. * Excellent troubleshooting skills and follow through. * Good communication and exceptional positive and interpersonal skills. * Solid organizational skills including attention to detail and multi-tasking skills. * Ability to read, write and speak English sufficient to perform job duties and to interact and communicate with residents and employees. * Position may require some outside travel. * During emergencies or natural disasters may be required to be on duty for the duration of the disaster. * On-call rotational weekends Requirements: * Bachelor's Degree in Computer Science or Information Systems or a 2-year degree with an A+ and Network+ and/or Equivalent Experience * 3+ Years' experience as a Tier 2 Help Desk Technician * Security+ Certification * ITIL Foundation Certification * A+ / Network + / Security+/MCSA / MCSE are a plus, but not required KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: * Demonstrated integrity, ingenuity and inventiveness in the performance of assigned tasks. * Demonstrated understanding of Active Directory (Account creation, password resets, group and distro list membership, OneDrive for Business, SharePoint, etc.) * Experienced with hardware repair and software troubleshooting * Strong knowledge of the Network OSI Layers when troubleshooting network issues. * Ability to easily adapt to and learn new technologies * Knowledge of PC operating systems and cloud-based platforms. * Knowledge of firewall and network filtering; common plugins and browsers; and antivirus and mal-ware applications * Ability to work independently * Working knowledge of Microsoft Office 365. * High level of confidentiality and adhere to HIPAA * Experience with a ticketing system such as ConnectWise or FAVIO * Ability to interact at all levels with management internally, and with customers and vendors ## Description * Respond to requests for technical assistance via helpdesk ticketing system. * Diagnose and resolve technical issues onsite and remotely. * Log all customer interactions into ticketing system. * Receiving Tier 1 escalations. * Follow incidents through to resolution. * Provide regular updates to residents and employees on their support requests. * Providing residents and employees with support for company- owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting. This position involves troubleshooting workstation, networking, storage, and server issues on a variety of platforms. * Maintain an accurate tracking of computer assets (desktops, laptops, printers, etc.…) * Provide remote troubleshooting solutions for computer or operating system issues for end-users remotely. * Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner. * Maintain important records efficiently and accurately. * Ability to ask for assistance from the System Admin when needed after exhausting other troubleshooting techniques and avenues ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [What Makes Open Source Work: Licensing and Beyond](https://www.wearedevelopers.com/videos/1416-what-makes-open-source-work-licensing-and-beyond) - [Hacking MSSQL on Cloud. 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