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# Desktop Support Technician

- **Company:** Pomeroy Assoc., L.P.
- **Location:** Flower Mound, TX, United States
- **Salary:** $52,000.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, IOS Applications, Apple Mac Systems, Software Documentation, Virtual Private Networks (VPN), Microsoft Office, Virtual Desktops, Network Connections, Virtual Environment, Computer Equipment, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=471c366b4e2561ff

## About the Role

* Proven experience troubleshooting both Mac and Windows environments.
 * Strong customer service orientation with a professional, empathetic, and urgent approach to user support.
 * Excellent verbal and written communication skills (English required).
 * Ability to multitask, prioritize, and work effectively under pressure.
 * Self-motivated and proactive team player with strong organizational skills.
 * Experience with ticketing/request systems (knowledge of CA USD preferred).
 * Familiarity with IT infrastructure and end-user support best practices.
 * Ability to quickly learn and support custom client applications.

Work Environment & Physical Requirements

 * Standard office environment with occasional on-site tasks (e.g., office moves).
 * May require standing and walking up to 10% of the time.
 * Must be able to lift and move up to 35 pounds.
 * Frequent use of hands for typing and handling office equipment.
 * Must maintain focus and composure in a fast-paced, high-accountability environment.

## Description

As the primary liaison between support areas and other technology teams, you'll play a key role in troubleshooting technical problems, supporting end users, and ensuring seamless desktop/laptop operations across the organization., * Diagnose and resolve technical issues related to Windows and Mac desktops/laptops, including network connectivity.

 * Respond to incident alerts and escalations, taking ownership of issue resolution and ensuring timely follow-up.
 * Provide operating system support and updates for both Mac and Windows platforms.
 * Configure and administer Mac OS X Server and related Apple applications and tools.
 * Document troubleshooting steps and solutions in the Help Desk system for knowledge base development.
 * Install, configure, and update antivirus, VPN, RESCUE software, and other required applications.
 * Remediate virus infections and distribute clean-up kits with user documentation as needed.
 * Assist with IT support communications (notices, alerts, instructions) and user guidance.
 * Provide hands-on support during office moves (e.g., disconnect/reconnect peripherals and desktops).
 * Support virtual environments (e.g., Mac in Windows XP, virtual desktops with Office 2007/2010).


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