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# Help Desk

- **Company:** Dickinson Wright PLLC.
- **Location:** Phoenix, AZ, United States
- **Salary:** $49,920.0 - $58,240.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Macintosh Computers, Software Applications, Microsoft Office, Wide Area Networks, Windows Desktop, Computer Equipment, Information Technology
- **Published:** September 7, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1295ac1a19339977

## About the Role

Help Desk must:

 * Experience in troubleshooting Windows and Windows applications;
 * Experience in computer hardware problem diagnosis;
 * Skills necessary to communicate and follow the instruction effectively from a diverse group of attorneys and staff and provide information with ordinary courtesy and tact;
 * Ability to quickly develop and maintain expertise in many specialized computer applications with a minimum of training and supervision;
 * Work may require irregular hours, some travel, and occasionally requires more than 40 hours per week to perform the essential duties of the position;
 * Occasional lifting up to 40 pounds may be required;
 * Knowledge acquired through completion of Bachelor's degree in computer science or a related field;
 * Knowledge of Windows 7/10, Microsoft Office Suites 2010/2013/2016, Apple Mac's desired;
 * Interpersonal skills necessary in order to communicate by phone and provide information with ordinary courtesy and tact;
 * Work occasionally requires a high level of mental effort and strain when performing a high volume of tasks and performing other essential duties;
 * Proficient in video and audio conferencing technology. Knowledge of Blue Jeans Network a plus.

## Description

Essential duties and responsibilities of staff designated as Help Desk at the Firm include but are not limited to:

 * Provide computer and operating system technical support to LAN/WAN/Remote user community;
 * Troubleshoot and either repair or arrange for repair of non-working computers and printers;
 * Provide after-hours on-call support on a shared, rotating basis;
 * Keep accurate and meticulous support documentation including ticketing of support requests;
 * High level of follow through.