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# Cross-Functional IT Support Specialist

- **Company:** COMMAND CONTROL COMMUNICATIONS ENGINEERING & LOGISTICS LLC
- **Location:** Scott Air Force Base, IL, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Multitier Architecture, Business Software
- **Published:** September 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e7abced0704321f2

## About the Role

* U.S. Citizenship.
 * Broad experience across application/user support and desktop/end-user support functions.
 * Experience with ticket management, account administration, workstation/peripheral troubleshooting, and basic network troubleshooting.
 * Ability to shift between support functions based on mission priorities and staffing needs.
 * Ability to meet applicable DISA personnel security and network-access requirements., * DoD/federal enterprise support experience.
 * Experience with SPS/PD2, ECWM, or similar Government business applications.
 * Previous DISA support experience.
 * IT service-management or DoD-approved cybersecurity certification relevant to assigned duties., * High school diploma and at least 5 years of relevant experience.

## Description

C3EL is seeking a Cross-Functional IT Support Specialist to support our mission at Scott Air Force Base in Illinois. The professional will provide flexible cross-functional coverage across application support and end-user equipment support. This role is designed to preserve continuity of services, absorb workload spikes, backfill planned/unplanned absences, and support application transitions and fiscal-year-end demand., * Provide application/account support, troubleshooting, ticket management, and higher-tier escalation as workload requires.

 * Provide desktop, printer, workstation move, peripheral, and desk-to-switch connectivity support as required.
 * Backfill team members during planned/unplanned absences and support continuity during turnover or onboarding periods.
 * Assist with application transitions, account migrations, new-user setups, relocations, and configuration changes.
 * Proactively identify recurring support issues and contribute to SOPs, knowledge bases, diagrams, and central documentation.
 * Coordinate with Government application administrators, DISA Tier II/III teams, field sites, and other support organizations.
 * Provide additional coverage during elevated workload periods, including the Government fiscal-year fourth quarter.
 * Support weekly metrics and reporting by maintaining complete and accurate support records.