> Markdown version of [/jobs/ext/3457896-it-help-desk-tier-1-tarrytown](https://www.wearedevelopers.com/jobs/ext/3457896-it-help-desk-tier-1-tarrytown). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk (Tier 1) - Tarrytown - **Company:** ENT and Allergy Associates - **Location:** Tarrytown, NY, United States - **Salary:** $45,760.0 - $54,080.0 - **Contract:** Permanent contract - **Skills:** Active Directory, Desktop Computing, Microsoft Office, Peripherals, User Identification, User Accounts - **Published:** September 10, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=969b196c9234cb0b ## About the Role * Exceptional written and oral communication skills. * Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. * Strong documentation skills. Personal Attributes * Ability to absorb and retain information quickly. * Ability to present ideas in user-friendly language. * Highly self motivated and directed. * Keen attention to detail. * Proven analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Exceptional customer service orientation. * Experience working in a team-oriented, collaborative environment. ## Description * In person, hands on training with Help Desk Manager * Field incoming help requests from end users via telephone and e-mail in a courteous manner. * Actively monitoring system alertsstatuses and appropriately actioning them * Document all pertinent end user identification information, including name, department, office location, contact information, and nature of problem/issue, requests, and questions and enters that information into the Connect wise Helpdesk System in a clear and concise manner. * Build rapport and elicit problem details from help desk customers. * Prioritize and schedule problems. Escalate problems if more than 10 minutes is required to the appropriately experienced technician. * Identify and learn appropriate software and hardware used and supported by the organization. * In the Tarrytown Corporate office: perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. * Perform post-resolution follow-ups to help requests. * Develop help sheets and frequently asked questions lists for end users. * Resolve all level 1 issues which includes but is not limited to: adding/removing printers, unfreezing users, reporting copier issues to canon, and Microsoft office issues. * Helps to keep IT rooms cleaned and organized when time permits * Manage printer service and repairs * Manage Active Directory on user level * Create and modify NextGen user accounts * Create and modify Phreesia user accounts * Open tickets with service providers for sites with issues * Contact hardware manufacturers to replace and repair broken hardware * Complete tasks and projects assigned by supervisors on demand, * Monday-Friday: 8:30am-5:00pm * Overtime possibilities at approval of Help Desk Manager * Position requires sporadic Saturday Shifts and will be required to dispatch if necessary (Sat 8:00 - 1:00) * Position may cover a night shift. This will only happen if the night shift technician is unavailable Driver's License * Own a valid driver's license and may be asked to use your own car to travel to offices if necessary. Reimbursed for travel. Work Conditions * Sitting for extended periods of time. * Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components. * Lifting and transporting of moderately heavy objects, such as computers and peripherals. Other Duties Please note this job description is not designed to cover or contain a completely comprehensive listing of activities, duties, or responsibilities that are required for this position. 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