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# IT Support

- **Company:** Trusted Technology Ltd
- **Location:** Nottingham, UK
- **Salary:** £26,000.0 - £34,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Programming, Networking Basics, Remote Infrastructure Management, Virtual Local Area Networks, Wireless Access Point, Wi-Fi Technology, Data Logging
- **Published:** June 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=b0975f02204b2cc5

## About the Role

Do you have experience in Technical support?, * Experience in IT support, technical support, service desk or helpdesk (1st and/or 2nd line)

 * Solid networking fundamentals: switching, VLANs, Wi-Fi, IP basics
 * UniFi / Ubiquiti experience is a strong plus
 * Control4, Lutron or AV experience is desirable but not essential (we'll train you)
 * A calm, genuinely helpful manner with clients
 * Organised, able to own a busy ticket queue without dropping any

## Description

We're hiring a 1st and 2nd line support engineer to run technical support from our Nottingham office. You'll be the person who picks up the issue, diagnoses it remotely, fixes what can be fixed from the desk, and only sends an engineer to site when it's genuinely needed. UniFi experience is a strong plus. Control4 is desirable, but if you don't have it, we'll train you., You'll handle both first and second line support for our high-end residential clients across networking, AV and smart home control systems.

First line

 * First point of contact for support by phone, email and ticket
 * Logging, triaging and owning tickets through to resolution
 * Resolving everyday issues remotely: connectivity drops, reboots, access and account issues
 * Escalating quickly and cleanly when needed

Second line

 * Deeper remote diagnostics across networks, AV and control systems
 * Working in the UniFi controller: VLANs, switching, access points, Wi-Fi troubleshooting
 * Using remote management tools (OvrC and similar) to diagnose systems from the desk
 * Remote diagnostics and recovery on Control4 (full training provided)
 * Clean handovers to engineers when a site visit is unavoidable

Bench and config

 * Staging and pre-configuring network kit, controllers and AV components before they go to site
 * Supporting the engineers with rack and panel prep and basic programming


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