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# App Support Analyst

- **Company:** TVS Supply Chain Solutions
- **Location:** Birmingham, UK
- **Experience:** Starter
- **Salary:** £30,000.0
- **Contract:** Permanent contract
- **Skills:** Testing (Software), Software Bug Management, Business Software, System Configuration, Data Management
- **Published:** June 17, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=74fc35c2d20dc816

## About the Role

Do you have experience in Logistics?, Do you have a Bachelor's degree?, · Ideally a graduate in IT related discipline or relevant IT skills learned

· Desire to analyse and solve problems

· Good communication skills

· Excellent written and spoken English

· Analyst

· Bachelor's degree or equivalent experience preferred

· Demonstrable working experience with at least 2 different technologies

· Demonstrable experience of interfacing

· Advantageous to have logistics experience

## Description

Covers one or more applications within the business as 1st line support.

Responsible for providing 1st line support to the business users for

assigned application/s and process/es.

Main Duties & Responsibilities:

· Responsible for the maintenance of up-to-date documentation and materials including, work instructions for support related activity.

· Recognised across the organisation as a resource for resolving application related issues.

· Responsible for small projects.

· Quality testing of application changes and bug fixes.

· Work with 3rd parties to ensure quality and timely delivery of incident and problem resolution.

· Be 1st line support for assigned area/s, using help desk tool to manage tickets. Resolve incidents and manage problems through to resolution.

· Communicate effectively with business users, ensuring service level for ticket type is adhered to and escalations are done appropriately.

· Build relationships with service providers and developers to ensure ticket resolution is managed efficiently.

· Execute testing of bug fixes and Change Requests and document results. Provide sign off confirmation to Business Applications Manager.

· Execute system configuration activities and create/maintain related documentation.

· Manage small projects (e.g. customer interfaces or individual Change Request) from requirements capture through to successful implementation.

· Develop sound understanding of assigned applications/processes including data and configuration in order to provide on-going support in a live environment.

· Support Organisation and Change Management, security, training and communication efforts.

· Provide roll-out support and training where necessary.

· Provide required support of master data requests to Master Data team.


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