> Markdown version of [/jobs/ext/3461267-technical-support-specialist](https://www.wearedevelopers.com/jobs/ext/3461267-technical-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** THE JUDGE GROUP, INC. - **Location:** Marlborough, MA, United States - **Experience:** Expert - **Salary:** $46,000.0 - $62,100.0 - **Contract:** Permanent contract - **Skills:** Issue Tracking Systems, Knowledge Management, System Testing - **Published:** September 23, 2026 - **Apply:** https://www.dice.com/job-detail/6b1a11ed-4ead-4900-bc69-1e488e5bfe9e ## About the Role * Technical degree with 6+ years of relevant experience, or equivalent hands-on experience in technical support, field service, or related roles., * Strong technical support experience within industrial manufacturing, automation, laser systems, or related technologies. * Proven ability to resolve complex technical and operational issues. * Experience working with CRM, ERP, and structured support management systems. * Background supporting electromechanical, electronic, optical, or industrial equipment is preferred. Technical Skills & Competencies * Advanced troubleshooting skills involving electrical, electronic, mechanical, and system-level components. * Ability to analyze technical issues and apply sound judgment to develop effective solutions. * Capable of managing complex technical problems independently with minimal supervision. * Experience using diagnostic and testing equipment such as oscilloscopes, multimeters, fiber testers, and related tools. * Strong collaboration skills with cross-functional teams, including Engineering, Manufacturing, Quality, and Operations. * Ability to create, maintain, and improve technical documentation and knowledge base content. * Demonstrated leadership skills through mentoring, coaching, and sharing best practices with colleagues. Physical Requirements * Ability to sit, stand, and work at a computer for extended periods. * Regularly lift up to 15 pounds and occasionally lift up to 50 pounds. * Ability to travel approximately 15% to 20% as required. * Ability to move throughout manufacturing, laboratory, office, and customer environments as needed. * Ability to remain seated for extended periods during travel. ## Description The Technical Support Specialist is a key member of the Product Support team, providing advanced technical assistance to customers and internal stakeholders. This role focuses on diagnosing, resolving, and preventing product-related issues while ensuring a high level of customer satisfaction. The specialist manages complex support cases, mentors junior team members, and collaborates with cross-functional teams to improve product performance, reliability, and service delivery. Essential Responsibilities * Respond to customer inquiries via phone, email, and ticketing systems, providing timely and accurate technical solutions. * Independently troubleshoot moderate to complex hardware, software, and system-level issues. * Perform remote diagnostics and guide customers through corrective actions or escalation procedures. * Collaborate with Engineering, Field Service, Quality, and other internal teams to resolve recurring or systemic issues. * Document support cases, root cause analyses, resolutions, and corrective actions within CRM and knowledge management systems. * Assist with remote system testing, verification, and validation of product fixes and new releases. * Identify support trends and recommend preventive solutions, process improvements, and training opportunities. * Provide technical guidance and mentorship to junior support team members. * Participate in on-call rotations and provide after-hours technical support as required. * Maintain professional communication and follow-up throughout the support process to ensure customer satisfaction. * Interpret electrical schematics and technical drawings. * Support troubleshooting of industrial equipment, accessories, and diagnostic systems. * Maintain a safe, organized, and professional work environment. ## Related Videos - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [AI or KO: Is HR ever going to use intelligent technology?](https://www.wearedevelopers.com/videos/1473-ai-or-ko-is-hr-ever-going-to-use-intelligent-technology) - [How To Test A Ball of Mud](https://www.wearedevelopers.com/videos/173-how-to-test-a-ball-of-mud) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Stories from an Unsuccessful Recruiter](https://www.wearedevelopers.com/videos/1476-stories-from-an-unsuccessful-recruiter) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [The 8 Best Code Testing Tools](https://www.wearedevelopers.com/magazine/402-the-8-best-code-testing-tools) - [Technical Documentation For Developers](https://www.wearedevelopers.com/magazine/128-technical-documentation-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)