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# ICT Service Desk Analyst

- **Company:** Birmingham Women's and Children's NHS Foundation Trust
- **Location:** Birmingham, UK
- **Salary:** £28,392.0 - £31,157.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Software Applications, Microsoft Desktop Optimization Pack, Hardware Infrastructure
- **Published:** June 17, 2026
- **Apply:** https://www.jobs.nhs.uk/candidate/jobadvert/C9284-26-0270

## About the Role

The ICT department at Birmingham Women's and Children's NHS Foundation Trust is seeking a proactive, experienced IT professional to join the ICT Service Desk as a Service Desk Analyst. As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within ICT Service Delivery teams.

Applicants need to demonstrate sound technical knowledge of a diverse set of applications and hardware in order to provide solutions for end users both over the phone and in person. It is expected that candidates will have excellent working knowledge of Microsoft desktop applications along with exposure to server side such as Active Directory.

## Description

The post holder is responsible for the management, investigation and resolution of a range of ICT related issues within Birmingham Women's and Children's NHS Foundation Trust.

The post holder will primarily provide 1st line technical support over the phone involving all aspects of hardware infrastructure, software applications and related technologies that underpin the delivery of patient care.


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