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# IT Help Desk Technician

- **Company:** THE MADISON
- **Location:** Amagansett, NY, United States
- **Salary:** $45,760.0 - $60,320.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Management Console, Linux, Domain Name System (DNS), IT Management, Virtual Private Networks (VPN), Linux System Administration, Network Monitoring, Software Deployment, Software Engineering, Connectivity Problems, Information Technology
- **Published:** September 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=288565c5f13b85c5

## About the Role

* Proficient in TCP/IP networking concepts and troubleshooting.
 * Strong knowledge of Microsoft Office applications.
 * Experience with DNS management and VPN configurations.
 * Familiarity with Linux operating systems is a plus.
 * Solid understanding of Windows operating systems and computer management practices.
 * Excellent problem-solving skills with a focus on providing effective IT support.
 * Strong communication skills, both verbal and written, to assist users effectively.
 * Previous experience in a help desk or technical support role is preferred., * IT Help desk Technician: 1 year (Required)

## Description

* Provide first-line support for IT-related issues, including troubleshooting hardware and software problems.
 * Manage and maintain computer systems, ensuring all devices are up-to-date and functioning correctly.
 * Assist with the configuration and setup of new hardware and software installations.
 * Monitor network performance and resolve connectivity issues, including VPN and DNS configurations.
 * Document all support requests and resolutions using IT management tools such as Remedy.
 * Collaborate with team members to enhance IT processes and improve overall efficiency.
 * Conduct regular maintenance checks on systems to prevent potential issues.
 * Support users in both Windows and Linux environments, ensuring they have the necessary tools to perform their tasks effectively.