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# IT OPS & SUPPORT SENIOR TECHNICIAN

- **Company:** State of Idaho
- **Location:** Twin Falls, ID, United States
- **Experience:** Expert
- **Salary:** $50,086.0 - $58,926.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Hyper-V, Information Technology Operations, Server Administration, Software Systems, Computer Networking Systems, Peripherals, Computer Equipment
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7e12033e4eba2796

## About the Role

* Good working knowledge of computer trends, software capabilities, and terminology;
 * Experience working with computer hardware and software installation and troubleshooting;
 * Experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, applications, hardware malfunctions, and telecommunication problems;
 * Experience installing and maintaining computer hardware, software, and peripherals in the network and/or multiplatform environment;
 * Experience providing one-to-one IT training

Physical Requirements:

 * Prolonged periods of sitting at a desk and working on a computer;
 * Bending, stooping and crawling under desks and tight places;
 * Must be able to lift up to 50 pounds at times;
 * May be required to travel within the local service area.

## Description

Mission: Prevent disease. Promote Healthy Lifestyles. Protect and Prepare the public against health threats., The IT Operations & Support Technician Senior installs, maintains, and troubleshoots computer hardware and software. This position is responsible to resolve diverse end user and system problems. Performs related work., * Provides a wide range of technical assistance to system users;

 * Assists in server maintenance and updates involving the user of Hyper-V;
 * Installs software, hardware and cables, including non-standard configurations;
 * Manages most day-to-day aspects of networks and server performance;
 * May work as part of a team or work independently on small projects with supervision;
 * Support and maintain the phone system;
 * Resolves diverse problems and queries received from users requiring troubleshooting for solutions;
 * Supports testing and documentation activities;
 * Creates windows workstation for deployment;
 * Repairs desktop computers when issues arise;
 * Answers help desk phone.