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# Field Network Technician

- **Company:** Pacific Office Automation
- **Location:** Phoenix, AZ, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, VoIP, Network Analysis, Computer Literacy, Desktop Computing, Virtual Private Networks (VPN), Network Connections, Routing, Network Protocols, TCP/IP, Wireless Access Point, Firewalls (Computer Science), Laptops, Network Server
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c7493f870d4b892f

## About the Role

If you are a problem solver who is detail-oriented and capable of multi-tasking, we want to talk to you! We are looking for experienced technicians but are willing to train the right person for entry-level roles too., * Some computer knowledge mixed with a willingness and capability to learn.

 * Natural problem-solving ability combined with a passion for fantastic customer service.
 * Excellent written and oral communication skills.
 * Ability to work in a fast-paced environment.
 * Associates degree preferred, but not required
 * VOIP technology experience a plus
 * Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
 * Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
 * Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred

## Description

* Troubleshoot and diagnose our customer's network connectivity with devices such as desktops, laptops, servers, firewalls, switches, and wireless access points.
 * Communicate with customers via phone, email, etc. to gather information for troubleshooting.
 * Work closely with sales representatives, customers, and remote technicians to resolve network-related problems.
 * Be a part of a fun, growing, and dynamic department and culture focused on providing the highest level of customer success.