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# Director,Business Systems & IT

- **Company:** American Roofing & Metal Co., Inc.
- **Location:** Louisville, KY, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Business Systems, System Configuration, Construction Estimating Software, Data Migration, IT Management, Networking Basics, Product Software Implementation Methods, Software Systems, Smartsheet, Information Technology, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c8d3d8f9decfd59

## About the Role

* Strong project management skills, with the ability to lead a companywide software implementation from start to finish
 * Working knowledge of Smartsheet or a comparable work management platform; administrator-level experience preferred
 * Experience with BuildOps or comparable field service/construction management software strongly preferred
 * Solid general IT troubleshooting skills, including hardware, software, basic networking, and mobile device management
 * Excellent verbal and written communication skills, with the ability to train and support non-technical users patiently and clearly
 * Strong organizational skills and the ability to manage multiple priorities across several locations
 * Comfortable working with employees at every level of the company, from field crews to executive leadership
 * Valid driver's license and ability to travel periodically between Louisville, Lexington, and Cincinnati, * Bachelor's degree in Information Technology, Business Systems, Computer Science, or a related field, or equivalent professional experience
 * 5+ years of experience in business systems administration, IT management, or a related role
 * Experience leading a software implementation, systems migration, or similar technology transition preferred
 * Experience in construction, roofing, or field services strongly preferred
 * Experience with mobile device provisioning/management (MDM) a plus

## Description

American Roofing & Metal is seeking a driven, detail-oriented Director, Business Systems & IT to lead the company through a major technology transition and to serve as the go-to resource for the software and hardware our teams rely on every day. This role owns the companywide implementation of BuildOps from planning through go-live, continues to build out and support our Smartsheet-based operations, and manages day-to-day IT needs - from troubleshooting and provisioning to keeping field and office employees equipped and productive., BuildOps Implementation & Change Management

 * Lead the companywide implementation and transition to BuildOps, from initial configuration through full rollout across all departments and locations
 * Develop and manage the implementation plan, timeline, and milestones in coordination with company leadership
 * Own data migration, system configuration, and integration planning between BuildOps and existing tools
 * Design and deliver training for office and field employees, and build reference materials/SOPs to support long-term adoption
 * Serve as the primary point of contact with the BuildOps vendor for implementation support, escalations, and ongoing account management
 * Identify and troubleshoot issues that arise during rollout, and drive them to resolution with minimal disruption to operations
 * Gather feedback from department leaders and field employees to guide configuration decisions and post-launch improvements

Business Systems & Smartsheet Support

 * Serve as company administrator for Smartsheet, supporting and maintaining sheets, reports, dashboards, and automations used across departments (bid log, WIN log, warehouse requests, hiring, submittals, and similar workflows)
 * Partner with department leaders to build new Smartsheet solutions that improve reporting and day-to-day workflow
 * Train employees on Smartsheet and other business systems, and act as the go-to resource for questions and troubleshooting
 * Evaluate existing business systems and recommend improvements, integrations, or replacements as the company grows

IT Support & Device Management

 * Serve as the primary point of contact for software and hardware issues across all company locations
 * Manage provisioning and setup of phones, laptops, and other equipment for new hires, transfers, and replacements
 * Maintain an accurate inventory of company hardware, software licenses, and user accounts/access
 * Coordinate with outside vendors and managed service providers on network, phone system, and infrastructure issues as needed
 * Manage user access and permissions across company software systems, ensuring timely setup and deactivation as staffing changes

Field & Cross-Departmental Support

 * Interface directly with field employees to resolve technology issues and ensure devices and software hold up in field conditions
 * Provide responsive, professional support to office and field staff in Louisville, Lexington, and Cincinnati
 * Travel periodically to the Lexington, KY and Cincinnati, OH locations to provide in-person support and training
 * Partner with department leaders companywide to identify systems and workflow improvement opportunities