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# IT Support & Systems Technician

- **Company:** Onsite Dental
- **Location:** Farmington, UT, United States
- **Salary:** $70,000.0 - $85,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, BASIC (Programming Language), CompTIA Network+, CompTIA Security+, Networking Hardware, Local Security Policy, Tableau (Software), Wireless Access Point, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Information Technology, User Accounts
- **Published:** September 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dd18bf5b99500c8a

## About the Role

This role serves as front-line technical support across Onsite Dental's practice locations, handling day-to-day help desk calls, administering Microsoft 365 and small office networks, and managing the lifecycle of end-user hardware. The position requires strong customer service skills, comfort troubleshooting under time pressure, and familiarity with the operational realities of a dental office environment., * Bachelor's degree required (Information Technology, Computer Science, or related field)

 * Experience with computer and network hardware setup and troubleshooting

 * At least one current certification in Microsoft 365, networking, or security (e.g., MS-900, CompTIA Network+, or CompTIA Security+)

PREFERRED QUALIFICATIONS

 * Experience supporting IT in a dental or healthcare office setting

 * Hands-on experience administering Microsoft 365 (users, licensing, mail, basic security)

 * Experience with small business network administration (routers, switches, Wi-Fi, basic firewall)

 * Strong communication skills and a customer-service mindset for supporting non-technical staff

PREFERRED LICENSES & CERTIFICATIONS

 * Microsoft 365 Certified: Administrator Associate (MS-102) - advanced M365/Entra administration

 * CompTIA Security+ - security fundamentals relevant to a HIPAA-governed environment

 * Tableau or other BI/reporting certification - data visualization and reporting tools

## Description

* Field and resolve support calls from dental practice staff, triaging and escalating issues as needed

 * Administer Microsoft 365 and Entra ID: user accounts, mailboxes, permissions, and basic Conditional Access/security settings

 * Configure, monitor, and troubleshoot small office network equipment (routers, switches, Wi-Fi access points)

 * Set up and install computer and network hardware at new and existing office locations

 * Deploy, image, and configure office computers and company-owned cell phones for new hires and new locations

 * Maintain accurate hardware and software inventory records, including asset tagging and lifecycle tracking

 * Support imaging/practice-management software workstations and peripherals as needed

 * Coordinate with the IT Manager on procurement, equipment refresh cycles, and site rollouts

 * Maintain HIPAA-conscious handling of systems and data across all support activities

 * Travel occasionally between practice locations to support installs, rollouts, and on-site troubleshooting


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