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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # ERP Business Analyst - **Company:** Johnstone Supply - **Location:** Cranford, NJ, United States - **Salary:** $120,000.0 - $170,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Word, Microsoft Excel, Application Programming Interfaces (APIs), Computing Platforms, Asana, Microsoft Azure, Software Bug Management, Microsoft Visio, Microsoft PowerPoint, Regression Testing, Standard Sql, Data Streaming, Microsoft Power Automate, Microsoft Dynamics 365 Finance & Operations, Servicenow - **Published:** September 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0dc377d939c4cbd0 ## About the Role Education and/or Experience: Bachelor's Degree (B.A./B.S.) from a four-year college or university; at least five years related experience and/or training; or equivalent combination of education and experience. Certificates, Licenses, and Registrations: There are no certificates, licenses, or registrations required for this role. Technical Knowledge, Skills, and Abilities: * Familiarity with IT project management skills is desired: defining objectives, creating timelines, scheduling and planning project resources, documenting processes, monitoring and evaluating project status. * Ability to use the Internet, e-mail, Excel, Word, PowerPoint, and Visio. * Knowledge of SQL, Azure Logic Apps, Data Factory, Power Platform. is desired. * Ability to coordinate users & technical staff across multiple departments/locations as well as coordination of 3rd party project responsibilities. * Skill and/or experience building or supporting workflows for business processes within application platform (e.g. Monday.com, Service Now, Power Automate). Process Knowledge, Skills, and Abilities: * Understanding and involvement in Johnstone's business needs and strategic goals. * Ability to diagnose and solve problems. Uses logic to solve difficult problems with effective solutions; probes all different sources for answers; can see hidden problems; is excellent at analysis; looks beyond the obvious and doesn't stop at the face value answers. * Ability to be self-motivated and self-directed with all job responsibilities. * Skill in prioritizing multiple tasks and demands. * Ability to initiate, challenge, and recommend for an ideal or position; pursues everything with initiative, energy, drive, and a need to bring efforts to closure. * Ability to learn quickly when encountering new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for improvements; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything. * Ability to work with others in a team-based environment. * Ability to work in a frequently changing environment. * Desire to support and meet the needs of other employees and the company as a whole. Communication Skills: * Ability to write status reports, process descriptions, and procedures. * Ability to communicate technical issues to non-technical users. * Skill in technical writing for documentation and design purposes. * Skill in facilitating and leading meetings. * Ability to present information in both one-on-one and group situations. ## Description * Develops basic industry related HVAC repair and replace industry; basic knowledge of co-operative. * Develops basic business acumen with emphasis on wholesale and distribution concepts. * Develops business knowledge overall Johnstone Supply business as a whole; business model. * Develops business process knowledge in two or more targeted areas. D365 F&O Project Delivery * Lead discovery workshops and facilitate future-state process design. * Conduct fit-gap analysis and recommend configuration vs. customization. * Own epics, features, and stories in Azure DevOps; ensure acceptance criteria and traceability. * Partner with architects on integrations (API/EDI), data entities, and security model impacts. * Lead SIT and UAT planning, cross-team coordination, and defect management. * Support cutover planning, mock runs, and go-live readiness. * Develop SOPs, RACI charts, training materials, and business process documentation. Primary Ongoing D365 F&O Responsibilities * Serve as functional SME for assigned F&O modules/workstreams. * Perform issue triage, advanced troubleshooting, and root-cause analysis. * Oversee batch jobs, integrations, and recurring business cycles (month-end, inventory). * Validate releases, manage regression test cycles, and support enhancements. * Maintain functional documentation, configuration logs, and process knowledge bases. Legacy & Ancillary Applications * Document and maintain integration contracts across WMS/3PL, CRM, EDI, HR/payroll, BI. * Evaluate and mitigate risks in hybrid legacy + D365 landscapes. * Validate transactions and data flows between systems during migrations or process changes. * Identify and support temporary solutions bridging legacy gaps. * Participate in system decommissioning planning with IT and stakeholders. Facilitating Business Relationships & Workstream Knowledge: * Maintain deep understanding of business processes, dependencies, and constraints. * Build trusted partnerships with SMEs and business leaders. * Lead workstream ceremonies, clarifying requirements and decisions. * Translate business needs into scalable solutions. * Communicate impacts of releases, changes, and system updates. Transition to Operations: * Define SLAs, escalation paths, and support models. * Lead hypercare stabilization activities. * Define operational KPIs and participate in monitoring. Governance & Collaboration: * Support compliance, audit readiness, and SOX-aligned controls. * Contribute to BA practice standards and process maturity. * Mentor junior analysts.