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# Implementation Analyst

- **Company:** Propertypilot, LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, JIRA, Software as a Service, Data Mapping, Data Transformation, Data Structures, Relational Databases, Project Management Software, Standard Sql, Salesforce.Com, SQL Stored Procedures, Cloud Platform System, Wrike, Data Management, Hubspot, Custom Reports
- **Published:** September 16, 2026
- **Apply:** https://startup.jobs/implementation-analyst-sdl-10111721

## About the Role

* 5+ years of experience in implementation or onboarding of SaaS solutions.
 * Ability to manage multiple customer implementations simultaneously.
 * Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
 * Working knowledge of SQL (queries and report writing across relational databases).
 * Comfort using AI tools (such as Claude or similar) to speed up data analyses, documentation, and configuration work.
 * Excellent communication skills, both verbal and written, with the ability to translate technical concepts for non-technical government staff.
 * Proficiency with tools like HubSpot, or similar CRM/project management platforms.
 * A problem-solving mindset and comfort navigating ambiguity.

What Makes You Stand Out

 * Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
 * Experience implementing SaaS solutions for local governments or public health/environmental agencies.
 * Hands-on experience using AI tools to improve workflow efficiency (e.g., data transformation scripts, documentation generation, process automation).
 * Self-motivated, detail-oriented, and driven to see a project through to a successful launch.

## Description

* Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
 * Analyze and understand each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
 * Become a product expert to configure the platform to match each agency's specific workflows, data, and compliance requirements.
 * Strong understanding of SaaS platforms, cloud environments, and data management principles required.
 * Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms required..
 * Create custom reports using Hedgerow's report writing tool, which often involves complex SQL stored procedures.
 * Train customer teams (inspectors, administrators, and staff) on how to use Hedgerow.
 * Identify and troubleshoot technical or process issues that arise during setup, escalating to the Project Manager as needed.
 * Use AI tools to accelerate documentation, data mapping, and configuration work, and help identify where AI can improve implementation speed and quality.
 * Document implementation processes and contribute to internal playbooks to improve future onboarding.