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# Qualified Success Architect, University

- **Company:** Salesforce Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Salary:** $123,100.0 - $186,300.0
- **Contract:** Permanent contract
- **Skills:** Software Systems, Enterprise Software Applications
- **Published:** September 16, 2026
- **Apply:** https://salesforce.wd12.myworkdayjobs.com/External_Career_Site/job/California---Remote/Qualified-Success-Architect--University_JR352007

## About the Role

* 5-10 years of Mid Market/Enterprise software experience
 * Prior experience in customer success, customer education, or a similar customer-facing role - experience with the Qualified platform is a strong plus
 * Excellent written communication skills with the ability to produce clear, practical content for a practitioner audience
 * Highly organized, with the ability to manage a high volume of ongoing content updates across a large library
 * Outstanding problem-solving skills and comfort going deep on product functionality to translate it for a customer audience
 * Experience with content or course authoring tools is a plus
 * Interest in community engagement is a plus
 * Must be willing to work in a fast-paced startup environment with multiple roles
 * You possess a bachelor's degree
 * Passion for making customers successful with software solutions

## Description

The "Qualified Success Architect, University" will support the Customer Education pillar of Qualified University, our external learning hub for customers and partners. The core focus is content: keeping articles and courses current as the platform evolves, building best practice resources, and ensuring University has the depth to serve audiences across the spectrum - from enterprise to SMB.

What You Will Be Doing:

 * Own article updates and new article creation, keeping knowledge base content accurate and current as the Qualified platform evolves
 * Develop best practice content for QSAs, admins, and partners - translating product knowledge into clear, practical educational resources
 * Partner cross-functionally with Product, Enablement, and CS teams to stay ahead of platform changes and surface content needs
 * Maintain and update partner certification paths within Qualified University, keeping partner-facing content current
 * Contribute to community engagement by posting product updates, responding to member questions, and helping drive participation across the Qualified customer community
 * Act as a subject matter expert on Qualified University content, ensuring resources are organized, accessible, and useful for customers at every stage of their journey