> Markdown version of [/jobs/ext/346187-it-av-support-assistant](https://www.wearedevelopers.com/jobs/ext/346187-it-av-support-assistant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT & AV Support Assistant - **Company:** University of Oxford - **Location:** Oxford, UK - **Salary:** £31,158.0 - £35,194.0 - **Contract:** Temporary contract - **Skills:** Apple Mac Systems, Collaborative Software, Microsoft Office, Stream Processing - **Published:** June 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=9e083d7cb4b9691c ## About the Role Do you have experience in macOS?, * Experience in an IT and/or AV support role * Strong knowledge of AV technologies, including presentation, recording and streaming systems * Experience supporting Zoom, Microsoft Teams and similar collaboration platforms * Excellent customer service and technical support skills * Good knowledge of Windows, macOS and Microsoft Office applications * Experience troubleshooting IT and AV systems * Ability to work effectively under pressure and manage competing priorities * Strong organisational skills and ability to work independently * Experience producing technical documentation and user guides, Please be aware that all candidates need to be able to start work immediately and must be able to work on site if required to do so. ## Description * Act as the first point of contact for AV and IT support requests via the helpdesk * Log, manage and resolve support tickets, escalating issues where required * Support staff, students and visitors in the use of teaching spaces, meeting rooms and AV equipment * Provide technical support for lectures, conferences, meetings and events * Assist with lecture capture, recording, editing and media processing activities * Support Zoom, Microsoft Teams and other collaboration platforms * Assist with the installation, configuration and maintenance of AV systems * Maintain inventories of IT and AV equipment and identify assets requiring replacement * Create and maintain technical documentation, user guides and support materials * Deliver basic user training and contribute to continuous service improvement * Work collaboratively with colleagues on infrastructure upgrades and technology projects ## Related Videos - [Apple Vision Pro: Proven Development Methods Meet the Latest Technology](https://www.wearedevelopers.com/videos/1190-apple-vision-pro-proven-development-methods-meet-the-latest-technology) - [Why and when should we consider Stream Processing frameworks in our solutions](https://www.wearedevelopers.com/videos/1085-why-and-when-should-we-consider-stream-processing-frameworks-in-our-solutions) - [SwiftUI In Production](https://www.wearedevelopers.com/videos/134-swiftui-in-production) - [Metaverse, the workplace of the future - Holoportation, the next generation of communication](https://www.wearedevelopers.com/videos/1070-metaverse-the-workplace-of-the-future-holoportation-the-next-generation-of-communication) - [What If We've Been Scaling Stream Processing Wrong All Along?](https://www.wearedevelopers.com/videos/100139-what-if-we-ve-been-scaling-stream-processing-wrong-all-along) - [AI vs Recruiters and Applicants, Turmoil in the Games Industry, What to Put on a CV](https://www.wearedevelopers.com/videos/1363-ai-vs-recruiters-and-applicants-turmoil-in-the-games-industry-what-to-put-on-a-cv) ## Related Articles - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)