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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Chemring Energetics UK Ltd - **Location:** Saltcoats, UK - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Business Software, Business Systems, Desktop Computing, Microsoft PowerPoint, Information Technology, Epicor ERP, Laptops, Powerapps - **Published:** June 17, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e12a292aa4e197dc ## About the Role Do you have experience in Technical support?, * HND or equivalent qualification in an IT-related discipline. * Experience working within an IT support or service desk environment. * Proven experience providing technical support and delivering excellent customer service to end users. * Strong communication and interpersonal skills, with the ability to engage effectively at all levels of the organisation. * Ability to prioritise workload, manage multiple tasks, and work effectively to deadlines. * Strong administrative and organisational skills with excellent attention to detail. * Good analytical, numeracy, and problem-solving abilities. * Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint. * Experience developing or modifying Microsoft PowerApps. * Ability to handle confidential information with discretion and professionalism. If you're passionate about IT, enjoy solving problems, and want to play a key role in supporting business-critical systems and users, we'd love to hear from you! ## Description Chemring Energetics UK is a global business providing a range of equipment based on energetic materials for defence, civil defence, and key commercial customers. Are you an enthusiastic IT professional with strong technical skills, excellent customer service abilities, and a passion for supporting business systems and users? We're looking for an IT Support Technician to provide first-line technical support across the business, ensuring the reliable operation of IT infrastructure, systems, and service This is a key role in supporting business operations through effective helpdesk management, user support, asset management, and the promotion of digital workplace solutions., * Ensure all activities are carried out in full compliance with Health, Safety and Environmental legislation, company policies, and procedures. * Actively promote a positive safety culture by identifying and reporting unsafe acts, conditions, and near misses in accordance with company requirements * Provide first-line technical support and troubleshooting for hardware, software, systems, and business applications across the organisation. * Take ownership of Helpdesk operations, ensuring support requests are managed effectively and resolved within agreed service levels. * Coordinate employee onboarding, induction, offboarding, and employee moves, adds, and changes (MAC), maintaining accurate records and documentation for audit and compliance purposes. * Manage and maintain physical and virtual IT asset inventories, including asset tagging and Hybrid Active Directory administration. * Support and maintain business IT services, including laptops, desktops, telephony systems, printers, conference room technologies, and core business applications. * Provide user support for key business systems, including Epicor, Agility, Q-Pulse, Microsoft 365, and PowerApps. * Assist with the delivery of IT projects, system upgrades, and technology improvement initiatives. * Champion digital workplace technologies and support their successful adoption across the business. * Deliver project work and continuous improvement activities in line with agreed objectives and departmental priorities. * Maintain IT technical standards, procedures, and documentation to ensure consistency, reliability, and compliance. ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [You’re a great coder? 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