> Markdown version of [/jobs/ext/3463904-it-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/3463904-it-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Analyst - **Company:** HireTalent - **Location:** Plano, TX, United States (Remote available) - **Salary:** $39,520.0 - $41,600.0 - **Contract:** Temporary to permanent - **Skills:** Computer Literacy, Issue Tracking Systems, Mainframes - **Published:** September 7, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=d430d848bd4aeef8 ## About the Role * Reliability & Flexibility are extremely important * Strong customer service skills * Effective listening skills * Strong written and verbal communication skills * Good problem-solving skills and decision-making ability * Technical aptitude with PC literacy * Basic knowledge of Windows Operating Systems * Strong enthusiasm and desire to learn * Self-motivation and organization * Ability to learn and apply technical information in a fast-paced, demanding work environment * Ability to follow policies and procedures; attention to detail. ## Description Training is mandatory and scheduled for 35 hours per week. 8:30am-4:00pm ET, Monday-Friday. Upon completion of training and demonstrated proficiency within the role, assigned shifts may change based upon business needs., 12-month contract (with the potential to extend up to 24 months) Contract length is determined by business need as well as individual reliability and performance. Position will be a hybrid model. Some in-office presence will be required for certain shifts. 2 flexible days in office, 3 days remote each week for certain shifts. Off-hours shifts are 100% work remotely. Days/hours are subject to change depending on business need., * Act as a single point of contact via the telephone, email or web for resolution of technology-related issues * Document customer requests in our incident tracking system * Support network and e-mail connectivity, computer operating systems, hardware and software, internally developed applications, mainframe and midrange operations. * Interact with customers and peers to diagnose and resolve problems * Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems * Support features, functionality, and usage of specific applications * Provide Level 1 technical support of low to medium complexity * Provide input and update to the technical knowledgebase as necessary * Adhere to established policies and procedures. Make sound business decisions, under direction by following documented procedures * Report problems with procedures and makes suggestions for improvements * Perform related duties as assigned or requested ## Related Videos - [Tackling the Risks of AI - With AI](https://www.wearedevelopers.com/videos/1690-tackling-the-risks-of-ai-with-ai) - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Unlocking the Power of the Mainframe: Developing modern applications on z/OS](https://www.wearedevelopers.com/videos/764-unlocking-the-power-of-the-mainframe-developing-modern-applications-on-z-os) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [7 tips for releasing on a Friday afternoon: YouTrack to the rescue](https://www.wearedevelopers.com/videos/204-7-tips-for-releasing-on-a-friday-afternoon-youtrack-to-the-rescue) - [Attract and Retain Talent: Strategies that Work](https://www.wearedevelopers.com/videos/1479-attract-and-retain-talent-strategies-that-work) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)