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# IT Analyst

- **Company:** CERNER TECHNOLOGIES LLC
- **Location:** Sunnyvale, CA, United States
- **Experience:** Starter
- **Salary:** $45,760.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Software Applications, Business Software, Microsoft Outlook, Computer Programming, Computer Networks, Desktop Computing, Internetworking, Microsoft Office, Networking Basics, Network Connections, Wi-Fi Technology, Software Troubleshooting, Computer Equipment, Laptops
- **Published:** September 14, 2026
- **Apply:** https://www.dice.com/job-detail/205f9234-21f2-4a59-ad49-3a1dc9073eca

## About the Role

* 0 2 years of experience; entry-level candidates are welcome.
 * Basic knowledge of Windows, computer hardware, and software troubleshooting.
 * Familiarity with Microsoft Excel, Word, Outlook, and email tools.
 * Basic understanding of internet connectivity, Wi-Fi, and networking concepts.
 * Good communication, customer service, attention to detail, and problem-solving skills.
 * Ability to follow instructions, document work, and learn new systems.
 * No advanced programming experience required.

Key Skills

IT Support | Basic Troubleshooting | Windows | Microsoft Office | Microsoft Excel | Basic Networking | Ticket Documentation | Customer Service | IT Asset Tracking

## Description

We are looking for an entry-level IT Analyst to assist with day-to-day IT support, basic troubleshooting, documentation, and system support. This role is suitable for candidates with 0 2 years of experience and a basic understanding of computers, common business applications, and customer service.
Key Responsibilities

 * Provide basic support for desktops, laptops, printers, and common software applications.
 * Help users troubleshoot Windows, Microsoft Office, email, and connectivity issues.
 * Record support requests, document troubleshooting steps, and track issue status.
 * Assist with software installation, device setup, and routine updates under team guidance.
 * Perform basic checks for Wi-Fi, network connections, and peripheral devices.
 * Maintain IT asset records and simple Excel reports.
 * Follow documented procedures and escalate complex issues to senior team members.
 * Communicate clearly with users and maintain confidentiality of company information.